The air fryer on display at the store had a cover over the burner. My last two fryers went out because the grease from the bacon cooking burned up the exposed burner after just a few uses. This fryer ended up not like the one on display and the burner was exposed on it too. Immediately took it back for a refund.

Worst fryer ever. I bought one and it died pretty quick. It had been only used a handful of times. But it was just out of warranty. Went ahead and bought a second one thinking it was just a fluke. The exact same thing happened. Bought a different brand and that one has been great.

So excited to buy this very first Air Fryer in our home. My kids adapted to its functions very quickly and soon enough they are using it almost every day. Then one day, it just shut off for no reason, did all the trouble shooting, then it just stopped working altogether. Got a good year from it, but very disappointed that it does not last long enough.

This air fryer works fabulously....until you inevitable break, dislodge, or lose one of the silicone "feet" that prevent scratching of the non-stick surface as you insert/remove the fry basket. I called PowerXL and the CSR could not find replacement pieces, so he advised that I email them with photos of the parts I need (they are rectangular-ish, approx 1.25" x 0.3" with 2 prongs sticking out of them). Customer Service got back to me quickly...with bad news. PowerXL does not sell the silicone feet as replacement items and recommends that I buy a whole new fry basket...which isn't in stock. Great. We have 3 air fryers (2 are PowerXL 8qts and 1 is a Gourmia), and inevitably the silicone feet come off, get lost, or ruined. The fact that PowerXL does not have replacement pieces for this common occurrence is NOT CUSTOMER FRIENDLY.

Did not work. The arrow to turn down the temperature did not work.

Handle fell off, I screwed it back in and it fell off again, after 1 month of use.

We could not get it to operate

Good capacity for small footprint, unit overall is BIG but worth it for the size of cooking tray

This is my second PowerXL. We really enjoy it.

Love it! Sam's should sell silicon air frying baskets