So excited to buy this very first Air Fryer in our home. My kids adapted to its functions very quickly and soon enough they are using it almost every day. Then one day, it just shut off for no reason, did all the trouble shooting, then it just stopped working altogether. Got a good year from it, but very disappointed that it does not last long enough.

I bought it August 2022. February 2023 it had an E1 error. I contacted customer service and they were very difficult. I sent them several screen captures proving dates I bought it, what I paid, etc. (I paid less than $80 for it) after several emails back and forth they gave me an address and told me to ship it back. However, as the buyer, I am responsible for return shipping. Shipping was estimated to be between $60 and $80. I am disappointed. I will not be purchasing anything from this brand again due to their lack of customer service and warranty policy.

I’m on my third Power XL. The first one rusted horribly quickly. So I replaced it with a Power XL Vortex and my son knocked it off the stand and it never turned back on so I went back to Sam’s and bought another one. This time the bottom of the basket began to peel within a month and of course it started to rust. It did rusted really bad this time and I can’t even use it. Even the part that holds the food is rusted. I’ve taken great care of this thing but they all rust. It cooks great and that’s why I continued to buy this brand but I’m moving on to a different brand and hopefully it won’t rust like this one do. With the warranty it cost almost as much to send it in as it does to buy a new one. I’m done with power xl brand.

Ok. I have my PhD in all things Air Fryer and this thing is the best on the market. I’ve literally used it hundreds of hours. I even purchased a backup to have on hand when she finally kicks the ‘basket’. Favorite item to cook is Bacon. If you’ve not cooked Bacon in an Air Fryer yet then I will pray for you. I haven’t fried bacon in a pan since 2019. Another favorite is to cook Parker House Style yeast rolls- from Sister Schubert. Put the entire pan (thawed) in Air Fryer and cook on 300’ for 4 minutes. Then brush on salted butter and cook for 2 more minutes. You are welcome America!

This air fryer works fabulously....until you inevitable break, dislodge, or lose one of the silicone "feet" that prevent scratching of the non-stick surface as you insert/remove the fry basket. I called PowerXL and the CSR could not find replacement pieces, so he advised that I email them with photos of the parts I need (they are rectangular-ish, approx 1.25" x 0.3" with 2 prongs sticking out of them). Customer Service got back to me quickly...with bad news. PowerXL does not sell the silicone feet as replacement items and recommends that I buy a whole new fry basket...which isn't in stock. Great. We have 3 air fryers (2 are PowerXL 8qts and 1 is a Gourmia), and inevitably the silicone feet come off, get lost, or ruined. The fact that PowerXL does not have replacement pieces for this common occurrence is NOT CUSTOMER FRIENDLY.

Great value

I bought this October 2020. It stopped working in the beginning of June 2021. I use it on average 7 times a week. While it worked, it cooked wonderfully. I highly recommend buying a warranty if you plan on using it regularly. The manufacturer said that it can overheat if you use it too much. Even though it has a 1-year manufacturer warranty, it'll cost $40 to $50 to ship back to the manufacturer.

This has a massive defect. If it lasts, expect to pay for a lot of silicon feet for the tray. They cost $10 per four pack. We purchased ours in early August and we already need three feet. Worse, they are back orders. We never took the feet off. We admit to using this several times a week and treat it pretty gently. One foot just fell off and two others are hanging on my one of the silicon plugs. At the rate this is coming apart, we expect to spend $50 a year just for rubber feet that apparently are super rare.

At four months the silicone bumpers that protect the basket housing from being scratched by the air fryer tray are coming apart. I contacted the company. They have replacement bumpers but will only sell them to you, they will not honor the warranty and replace them at no charge. You have to call them and make payment over the phone. Terrible.

Within 6 months the crisper tray lost 2 rubber feet and started rusting. There are limited options for cooking, no broil, warm, or dehydrate features. I just bought a different brand for less money to replace it and cannot believe the difference. Don't waste your money.