Thank you for taking the time to let us know about your experience with the product. We are happy to hear that you enjoy the product and to have you as a loyal consumer with our company.

Thank you for sharing your encounter with our Head and Shoulders Dry Scalp Care 2 in 1 Dandruff Shampoo and Conditioner. We're sorry to hear that the product seemed to be a bit heavy. That's not the kind of experience we want for our consumers and we will be addressing this with the rest of our team. There's a chance that the formulation was just too rich for your hair type. If you found your hair feeling weighed down, we recommend trying a product with little to no conditioning benefits. We'd like to learn more so we can better assist you. When you have the time, please give us a call at (800) 723-9569 or send us an email through our Contact Us Page.