Thank you for sharing your encounter with our Head and Shoulders Dry Scalp Care 2 in 1 Dandruff Shampoo and Conditioner. We're sorry to hear that the product seemed to be a bit heavy. That's not the kind of experience we want for our consumers and we will be addressing this with the rest of our team. There's a chance that the formulation was just too rich for your hair type. If you found your hair feeling weighed down, we recommend trying a product with little to no conditioning benefits. We'd like to learn more so we can better assist you. When you have the time, please give us a call at (800) 723-9569 or send us an email through our Contact Us Page.

Thank you for taking the time to get in touch with us about this. Our products go through many quality checks to ensure they reach you in perfect condition. I’m also sorry this product did not meet your expectations on how well it cleans. However, this doesn’t mean that the product isn't working, and I would love to shed some light on why this may be happening. It could be because enough shampoo wasn't used, or your area has hard water which may cause it to lather less. Also, it may not lather well if you don’t wash your hair every day. I would recommend Washing your hair with a clarifying shampoo to remove excess product and dirt/grease.

Thank you for sharing this information about our Head and Shoulders Dry Scalp Care 2 in 1 Shampoo and Conditioner. We're sorry to hear that the product you purchased was almost half empty. We have strict quality controls in place, so it's unusual for a package to leave our plant without the proper amount of product in it. We fill our bottles by weight, not volume, to ensure you receive the exact amount we advertise on the package. With that said, we do leave a bit of space at the top of each bottle. It may be helpful to know that industry standards require all shampoo and conditioner bottles to leave 10% of the bottle empty, which helps prevent the bottle from splitting open during transport. We value your loyalty to our products and would love to assist you further. Please give us a call at (800) 723-9569 or email us through our Contact Us Page.