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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
291 ratings194 reviews
  1. 5 stars66% (191)
  2. 4 stars11% (31)
  3. 3 stars7% (21)
  4. 2 stars4% (13)
  5. 1 star12% (35)

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Showing 81-90 of 194 reviews
May 28, 2025
Gio
2 out of 5 stars review

Verified Purchase

Firmes

It said is medium but is really sof

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reply from Member's Mark Team

We are sorry the medium was not firm enough for you, Gio. Please know that you are eligible for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 if you need assistance.

Jan 29, 2026
RC
5 out of 5 stars review

Verified Purchase

Mattress

We were skeptical but so far we have been impressed with the mattress.

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Jun 22, 2025
K Carrico
5 out of 5 stars review

Verified Purchase

Very comfy

Very comfortable mattress. I will be buying more of these soon!

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reply from Member's Mark Team

Thank you so much K Carrico for the excellent rating and repeat purchase!

Feb 10, 2025
Ronnie
1 out of 5 stars review

Verified Purchase

Not what it says

It says medium firmness on the box. I would have just as soon slept on bricks.

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reply from Performance Sleep Products

Hi Ronnie, that’s super disappointing — especially if you were counting on a good night’s sleep. We’re truly sorry to hear that it didn’t meet your expectations. Comfort is highly subjective, and while some customers love the support of the medium firm, we understand it may not be suitable for everyone—especially if you're looking for more cushioning. Perhaps you can exchange this for the Plush version and sleep better!

Mar 14, 2026
MICHAEL
3 out of 5 stars review

Plush is Soft. Maybe Medium is Better

Purchased King Plush Style. Wife is 130lbs and I am 200lbs. She is doing Well. I am feeling Sunk in already. Heavy Mattress. Overall Rate it a C. My hips when im on my back and side go in to far leaving my lower backside uncomfortable. I am 6ft tall so I'm not like im a huge guy. Unsure of this purchase. Maybe Medium would have been better.

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Feb 15, 2026
Kathryn
2 out of 5 stars review

Uncomfortable

I really wanted to like this mattress, but unfortunately it was not very comfortable. Biggest thing is that it retained heat and it kept me burning up throughout the night. Thankfully Sam’s Club has a great return policy and was able to help me return the mattress. So, I appreciate that!

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Feb 14, 2026
CHARLES
1 out of 5 stars review

mattress was lopsided, the latex pad was not centered on the springs. the cover was too big for the bed. i tried 2 beds with same results. Getting sams to pick up the beds was nor a pleasant experience. i would not recommend this bed. i dont understand why this bed was given great test result on a leading reporting service.

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Jun 11, 2026
Gayla
5 out of 5 stars review

Verified Purchase

Comfortable mattress

Very comfortable

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Sep 13, 2025
Cat
5 out of 5 stars review

Verified Purchase

Pleasantly surprised

Had high hope based on prior reviews. Purchased the first of Sept and so far for 2 1/2 weeks it has exceeded my expectations.

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Jan 3, 2025
Ann
4 out of 5 stars review

Verified Purchase

Comfy

No obnoxious odors when first inflated. Heavy so it doesn’t slide around. Comfy. A little too soft for my taste.

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