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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4 out of 5 stars
stars
330 ratings223 reviews
  1. 5 stars63% (208)
  2. 4 stars10% (32)
  3. 3 stars8% (25)
  4. 2 stars5% (16)
  5. 1 star15% (49)
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Showing 71-80 of 223 reviews
Sep 6, 2026
Reviewer name: MaryAnn
5 out of 5 stars
5 out of 5 stars review

Fantastic Sleep

I have had this mattress for about a year now, I turn it every 6 months, I love it! I sleep so soundly on this mattress and never wake up stiff or sore. I highly recommend it. I also highly recommend turning your mattress every 6 months, it really helps keep it in good shape.

Helpful?30AH1NYCYB8Y13895356545
Jun 6, 2026
Reviewer name: kmcmurray
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

queen mattress

For the price this is surprisingly comfortable. I got the medium firmness which was a little softer than I expected

Helpful?30AH1NYCYB8Y13895356545
Sep 28, 2024
Reviewer name: Brenda
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Pleasantly surprised

I really love this mattress the bad thing is i dont want to get put of bed. It is very heavy which almost impossible to pick up to tuck sheets under.

Helpful?30AH1NYCYB8Y13895356545
reply from Performance Sleep Products

Hi Brenda - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Nov 23, 2024
Reviewer name: KK and JJ
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very good mattress!

We find this mattress to be very comfortable and supportive. The price is very good too! King size with medium firmness is what we purchased.

Helpful?30AH1NYCYB8Y13895356545
reply from Performance Sleep Products

Hi KK and JJ - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Jul 2, 2026
Reviewer name: Michael
5 out of 5 stars
5 out of 5 stars review

true medium firmness, very cool sleeping mattress

I bought this in queen size a couple of months ago and I think it's great. A true medium firmness. I had bought the 13" eurotop members mark medium firmness hybrid before buying this mattress and it was stiff as a board and it held heat like a pure memory foam. I returned it after a couple of weeks. This mattress is very cool to sleep on as well as plush enough for a 240 pound side sleeper like me w/o being swallowed up by the mattress.

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Jul 25, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Not king sized

Read all the one star reviews and then read them again. This is not a good mattress, certainly not a luxury mattress. The size is not a true king size even though measurements are given. That means it doesn't fit a king frame nor will king sheets fit right. And it's not that comfortable. Good luck if you decide to buy it anyways.

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Jul 2, 2026
Reviewer name: VIPUL
3 out of 5 stars
3 out of 5 stars review

returning is a nightmare

mattress is good quality and comfortable. however firm mattress is too soft and therefore lacks good back support. i decided to return it. however its been a nightmare to return this. once its out of the box, its not easy to just take it the club. it needs sams club's carriers to pick it up. i have been calling sams for last 1.5 months to get this picked up to no success so far. its such a waste of time, specially due to annoying AI customer service that would repeat the same stupid answers everytime instead of transferring to a human. after 1.5 months, the mattress is still sitting in my hallway and my refund is still stuck.

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Aug 24, 2026
Reviewer name: Matthew
3 out of 5 stars
3 out of 5 stars review

Sams has great return policy thankfully. I initially purchased the medium which was more like a firm and then trying to not spend alot went with the soft one. Great quality but this soft is definitely more like a medium. Do not recommend this for side sleepers. Back sleeper this is great purchase and quality mattress but side sleeper look elsewhere. Hope this helps someone

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Jun 18, 2025
Reviewer name: Chad
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Mattress

Hesitantly bought this bc we couldn't lay on one before purchase but great mattress. Always had plush coil mattress before but wife and I love this mattress...especially for the cost. Would definitely recommend!

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reply from Member's Mark Team

We are thrilled you and your wife love our hybrid mattress, Chad! Thank you for the 5-star review and recommendation!

Sep 3, 2026
Reviewer name: Robert
1 out of 5 stars
1 out of 5 stars review

I know it's not a $2,000 mattress but it's such a piece of crap. we're going to be sending it back. you bounce all over on that bed and the sides of the bed are very weak. just junk but what do you expect for 600 bucks?

Helpful?30AH1NYCYB8Y13895356545