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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
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4.1 out of 5 stars
stars
306 ratings205 reviews
  1. 5 stars65% (198)
  2. 4 stars10% (31)
  3. 3 stars8% (23)
  4. 2 stars4% (13)
  5. 1 star13% (41)

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Showing 191-200 of 205 reviews
Dec 7, 2024
Reviewer name: BC
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Mattress

Love this mattress, we bought the medium and it’s a bit harder than expected, would recommend

Helpful?56MNVX2X80RL13895356508
reply from Performance Sleep Products

Hi BC - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Sep 15, 2025
Reviewer name: CH4
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesomen

Very comfortable mattress

Helpful?56MNVX2X80RL13895356508
Oct 14, 2024
Reviewer name: Dabo
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Matters's firmness' rating

did not find information on the mattress stating if it was med or firm mattress, ordered firm

Helpful?56MNVX2X80RL13895356508
Nov 18, 2024
Reviewer name: Elise s
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Good…but…

Very comfy..too soft. Slept on it about 10 nights. I am better ofc on firmer mattress. Returned and go nectar medium.

Helpful?56MNVX2X80RL13895356508
reply from Performance Sleep Products

Hi Elise-<br /><br /> I am sorry to hear that the Member&#39;s Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam&#39;s Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review. <br /><br />https://www.samsclub.com/content/returns?xid&#61;ftr:return-refunds

Nov 23, 2024
Reviewer name: Woman Of The House
5 out of 5 stars
5 out of 5 stars review

Best sleep thus far! Two months later, review.

I purchased the medium in a size king. The mattress is soft yet firm to the weight of my body. My only issue is the corners of the bed did not fully inflate out so it's shaped like a muffin on the corners. Too much of a hassle to exchange.

Helpful?56MNVX2X80RL13895356508
reply from Performance Sleep Products

Hi -<br /><br />We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Nov 6, 2024
Reviewer name: Kevin
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love it!

Love it!

Helpful?56MNVX2X80RL13895356508
reply from Performance Sleep Products

Hi Kevin -<br /><br />We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Oct 25, 2024
Reviewer name: George
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Have been using it after the purchase. Love it.

Great mattress

Helpful?56MNVX2X80RL13895356508
reply from Performance Sleep Products

Hi George-<br /><br />We are pleased to hear that you are happy with your purchase. Thank you for your review :)

May 29, 2025
Reviewer name: Ghostbusters
3 out of 5 stars
3 out of 5 stars review

Hybrid Ghostbed vs. Hybrid Premier Hotel Mattress

You get what pay. Sam's Hybrid Premier Hotel mattress is cheaply built. In comparison to Ghostbed with foam surrounding the coils, no foam surrounding the coils on Sam's premier Hotel mattress.Firm is not firm but medium when compared to other hybrid mattress

Helpful?56MNVX2X80RL13895356508
reply from Member's Mark Team

We're sorry to learn you are unhappy with your mattress, Ghostbusters. To clarify, our innerspring system features hundreds of individually wrapped coils providing long-lasting support. The pocketed coil design reduces motion, provides edge support for a more restful sleep. As a reminder, you can exchange or return your mattress for a full refund with the Member's Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.

Jan 21, 2025
Reviewer name: Brett 6179
5 out of 5 stars
5 out of 5 stars review

Very good mattress

Only used a few nights but very happy with the medium king. Not too soft. Not too firm. Expanded evenly to over 14 inches in less than an hour. Seems to be made with quality materials. Packaging was very good as well. Mattress is heavy in weight. Will update if rating needs to be changed.

Helpful?56MNVX2X80RL13895356508
Oct 14, 2024
Reviewer name: RJE
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Matress

We love this mattress, not too hard and not too soft.

Helpful?56MNVX2X80RL13895356508
reply from Performance Sleep Products

Hi RJE - <br /><br />We are pleased to hear that you are happy with your purchase. Thank you for your review :)