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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.2 out of 5 stars
stars258 ratings168 reviews
  1. 5 stars68% (176)
  2. 4 stars10% (27)
  3. 3 stars6% (16)
  4. 2 stars5% (12)
  5. 1 star10% (27)

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Showing 121-130 of 168 reviews
Dec 16, 2025
GLC
3 out of 5 stars review

A bit too soft for a Medium. Just a heads up!

Wife and I bought the Medium version of this in store. This mattress feels like a plush and you sink in pretty deep while sitting. It is comfy while laying but a little to soft for us. We ended up ordering the Firm version online the next day. Will be returingin the Medium version once the other comes. Hopefully the Firm will serve us better.

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Nov 23, 2025
Sheryl
5 out of 5 stars review

Wonderful!!!!

This is our 3rd mattress in 4 months. Finally a winner! I am 130 lbs and no back or other issues. We first purchased the Nectar Premier mattress it was to soft. I had a backache from day 1 that never went away even during the day. Then we purchased a Serta perfect sleeper firm mattress. My back ache went away, but it was very hard. My shoulders hurt sleeping on my side. Absolutely no give at all in that mattress. Decided to take a chance and purchase this Sams Hotel Premier Hybrid medium mattress at Sam's Club. It's perfect! It is definitely comparable to a high-end mattress. Very comfortable and supportive without being to soft or firm. It does seem very cool to sleep on which was also important to us. My only negative which is minor to me is it should be 14 inches high but mine measures 13 inches. Hope it holds up for years.

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Nov 28, 2025
Leroy
2 out of 5 stars review

1 year review

1 year review of the medium mattress by a 230lb side sleeper: Month 1: Foam was is so thick, its cloud like. Felt more like a plush than a medium. Months 2-3: Perfect. Slept great. Months 4-5: Noticing the foam layers are beginning to lose their loft. Month 6: Foam is starting to bottom out, I began to feel the coil spring layer on my side. Months 8-9: Mattress foam was no longer providing any support. I felt as if i was sleeping on a firm coil spring bed. I began thinking I'm going to need a new mattress soon.. 12 months: Mattress has been replaced and now in the towns dump where it belongs. I had high hopes for this mattress but the long term just isn't there.

Helpful?56MNVX2X80RL13895356508
reply from Member's Mark Team

Thank you for sharing such a detailed account of your experience over the past year, Leroy. We’re glad the mattress provided comfort in the early months, but we’re truly sorry to hear that the support diminished over time and ultimately didn’t meet your expectations. We take durability concerns very seriously, especially for sleepers who need consistent support. Your feedback helps us identify where improvements are needed in our foam and coil design. We’d appreciate the chance to learn more about your experience and explore options that may better suit your comfort needs so please contact Member Support at (888) 301-0332.

Nov 22, 2025
SCOTT
1 out of 5 stars review

Bought Twin XL and the mattress measures the size

We ordered 2 Twin XL mattresses. Boxes claim to be Twin XLs but when we opened the boxes and allowed the mattresses to expand they measure as a regular Twin size mattress, 5 inches shorter than a Twin XL. All tags on the mattresses claim to be Twin XL.

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reply from Member's Mark Team

Thank you for bringing this to our attention, SCOTT. We’re very sorry the mattresses you received did not measure up to the Twin XL size as expected. This is not the experience we want for our members. We’d like to investigate this further to determine whether there was a manufacturing or labeling error and make it right for you. Please reach out to Member Support at (888) 301-0332 and they'll do their best to make this right for you.

Nov 21, 2025
GLENN
1 out of 5 stars review

Not true king sized

Overall the mattress is nice and comfortable, however it is not a true king size mattress. The specs on the website list it as being 76x80, but it is only 77" long. When I put it in the bed frame I noticed a large gap at each end compared to our old mattress. My feet hang off the end. I guess that's how they offer the Sam's discount by removing 3 inches from every mattress.

Helpful?56MNVX2X80RL13895356508
reply from Member's Mark Team

We are sorry the mattress did not meet your expectations, GLENN. If you would, please contact Member Support at (888) 301-0332 and give them an opportunity to make this right for you.

Aug 12, 2024
sadsephiroth
4 out of 5 stars review

Would be five stars if FedEx wasn't the carrier.

The mattress is great. More of a medium firm, but plenty of give and bounce being a hybrid with foam vs latex. Will update if after a few weeks there are any issues. Ships from the same factory as nectar and the other popular hybrid mattresses. FedEx has yet to deliver a single Sam's club order by the original estimated date. Ever. I would like an option to choose a different shipper.

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Dec 31, 2024
1fastmax
5 out of 5 stars review

Very Comfortable- Twin XL Firm

I purchased the Firm mattress and have had it about a month, and it has really made a difference in my sleep and helped greatly with my lower back pain. I would call it more of a medium firm, the memory foam top really adds to the comfort but there is a firm layer under that which adds great support. Sleeping on this mattress along with an adjustable base and I do not want to get out of the bed in the morning.

Helpful?56MNVX2X80RL13895356508
Sep 16, 2024
Houston family 2024
5 out of 5 stars review

Comfortable and More Affordable

Choosing a mattress is a lot of work. We first decided what type of mattress we wanted. We tried out several options at furniture stores and Mattress Firm and realized that we wanted a Medium-Firm Hybrid with cooling layers on top. This Member's Mark mattress was the most affordable mattress that I could find that matched all of our requirements and it is a bonus that it is 14 inches. We bought the medium and we absolutely love it. It may be very similar to the Nectar Hybrid 14 inch. Great job Sam's Club! We hope that more Member's Mark products that are good quality like this one are available in the future. Thank you!

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reply from Performance Sleep Products

Hi Houston family -<br /><br />We are pleased to hear that you are loving your new mattress! Thank you for your purchase :)

Nov 21, 2025
BRITTANY
5 out of 5 stars review

Best Mattress

I researched for over a month before purchasing. BEST PURCHASE EVER! I was waking several times a night hurting in my hips and lower back on my Temperpedic mattress. From night one on this Members Mark hybrid, I did not wake up once hurting. I even slept an extra two hours! This purchase is well worth the money.

Helpful?56MNVX2X80RL13895356508
Nov 21, 2025
ZJS
5 out of 5 stars review

Pleasantly surprised!

I got this to replace a mattress that cost about 3x this price of this one. I was leery to order something I hadn't laid on but read that Sam's has an awesome return policy, so it felt low risk. It arrived within a couple days. I was nervous that a mattress with springs would be rolled up in a box. However, once I cut the plastic off, the mattress decompressed and seemed full height within minutes. I did smell a slight chemical off gassing the first night, but not after that. I am really pleasantly surprised with this mattress... compared to my expensive one, which was also a hybrid, it is just as comfortable, has the perfect amount of give with the memory foam, but the support of the spring base. I got the medium. I have been sleeping great. I am a side and back sleeper. It has not seemed to sleep hot at all... if anything, it feels a little cooler. I would say the sides are maybe not as reinforced as my $$ mattress, but that's not a big deal to me, as I don't sit on the side of my bed for anything. I am waking up with ZERO back and hip pain, which is why I replaced my mattress to begin with. I was having SI join pain, tightness all down my legs and even in my obliques (I am a fit 45 year old female, 5'3" 120 lbs). I was beginning to think it was just some aging aches and pains, but am just so relieved to have zero pain now!

Helpful?56MNVX2X80RL13895356508