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Customer reviews for ZINUS Night Therapy 12” Medium Firm Euro Top Hybrid Mattress for
ZINUS Night Therapy 12” Medium Firm Euro Top Hybrid Mattress
4.2 out of 5 stars
stars1,203 ratings621 reviews
  1. 5 stars64% (764)
  2. 4 stars17% (201)
  3. 3 stars5% (61)
  4. 2 stars5% (56)
  5. 1 star10% (121)

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Showing 131-140 of 621 reviews
Mar 8, 2018
TampaMom
1 out of 5 stars review

Verified Purchase

Dangerous Chemical Smell

The Night Therapy iCoil 12-inch Euro Box Top Spring Queen Mattress was delivered on 02/19/18; today’s date it 03/08/18 exactly 18 days since the mattress was delivered and we are still unable to sleep on the mattress due to the extreme chemical smell. The mattress was delivered in a four-foot-tall box and inside was wrapped in a plastic tie bag, once tie bag was removed there was a plastic wrapping in between the mattress and plastic ties holding the mattress firmly together. Once you cut the ties and remove the plastic wrap the mattress unfolds. The chemical smell released is so harsh that when you are in the room unwrapping the mattress the smell is so potent that it leaves a burning rubbing alcohol taste in the back of your throat. This smell caused a very serious situation in my home as I have an 8 month old baby who’s bedroom is fifteen feet from the bedroom storing the mattress, my little one started getting hives on his chest instantly and I brought him to the pediatrician she then referred me to a dermatologist, the dermatologist said it might be soaps that we are using since nothing had changed in his diet so I spent ninety-five dollars on the product called free and clear for shampoo’s and soaps and being I’m nursing I too had to use these product. Unfortunately, the soaps were not the issue after another visit to the dermatologist because the hives were getting worse on his chest I mentioned the smell of the new mattress and she urged me to buy an air purifier with a chemical filter. After hours of research I found the Rowenta Intense Pure Air Auto Purifier at Bed Bath and Beyond for two hundred and ninety-nine dollars. The purifier has a Nano Captur Technology Filter that filter out formaldehyde. Since we bought the purifier we have been through four filters each costing thirty-four dollars and ninety-nine cents within eighteen days to get the formaldehyde from the mattress out of the air in our baby’s room. Pediatrician co-pay $35.00, two Dermatologist co-pays total $100.00, Free and Clear Soaps $95.00 Rowenta Air Purifier $299.00 and four Nano Filters total $139.96 equals $573.96. Plus, the cost of the mattress $288.88. Meant I am out of pocket $862.84. I will post a picture of the Nano filter one the baby wakes from his nap we already need another one it will reflect the crystals a dark brown when the started out a light golden honey color. In closing I have not even been able to sit on this mattress as I’m afraid of the chemicals getting into my skin then being ingested by my little one through a nursing session. I would not recommend this mattress to anyone whom has a child in the house or has allergies.

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Jun 12, 2021
VET
2 out of 5 stars review

Verified Purchase

Not As Described

This mattress is not 12 Inches. It is only 10 Inches. At first I thought it just needed to fully expand but it's been 16 days and it has not changed. It is still only 10 Inches thick. It may be that the wrong one was shipped but if that is not what happened then this mattress is not what I expected.

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reply from Zinus

Hi there, we are sorry you are experiencing issues with your purchase. You may have been sent the incorrect size in error or the mattress has not fully decompressed. You can take a look at the law tags on the corner of your mattress, the SJu model number will state whether it's a 12 or 10 inch. Please reach out to Sam's Customer Service at 1 (888) 746-7726. Thank you.

Mar 5, 2020
Sue W
3 out of 5 stars review

Verified Purchase

Good if you love very firm mattresses

This mattress is much,much firmer than I expected. Had trouble getting comfortable, too firm. My shoulders and hips hurt when I laid on my sides. Applied 2" memory foam topper a little better. Hoping I'll get used to it. My friend bought same mattress and loves it, but she likes firm. I had a coil and foam mattress prior to this purchase, and it was comfortable. Just crazy expensive.

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Jan 11, 2017
Rochelle
1 out of 5 stars review

Verified Purchase

Very firm, protruding middle, not recommended

I bought a Night Therapy iCoil 12 Inch Euro Box Top Spring Queen Mattress and have had it now for about two weeks. The mattress is very firm, even with an added pad. The first night, was ok but the second night my husband and I felt sinks on the edges and the middle section of the bed protrudes upward. You can't see it but definitely feel it. I will also add, the first night my I slept alone and the second night my husband was home and he's a big guy around 320lbs I'm not soo little myself, 186lbs, point is with the both of us may have made a difference in the protrusion. I am returning this mattress and receiving a refund.

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reply from BetterZZZZ

We would like to assist with your purchase. We want to ensure complete satisfaction with your purchase. Please contact us at customerservice@zinusinc.com or call us at 800-613-1225.

Aug 28, 2017
HCsMama
5 out of 5 stars review

Verified Purchase

Great mattress!

We bought this for our guest bedroom to replaced a worn out innerspring mattress, and put it on top of the old box springs. It is really nice! I slept on it last night (thanks, snoring husband...hehe), and it was very comfortable. It is pretty firm, but still cushiony. It seems very high quality. You can't beat it for this price!

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Jan 3, 2017
Chrissy
4 out of 5 stars review

Verified Purchase

Great value and convenient delivery!

I purchased this a month ago for my guest room and it is perfect for my platform bed. Comfortable and good quality mattress for the price. Mattress is firmer than I wanted but the guest that slept on it had a good nights sleep and said it was great. Like that it came in a box and then expanded to the queen-size perfectly which made delivery and set up easy. I would recommend this mattress to friends.

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Jul 12, 2017
Diane
5 out of 5 stars review

Verified Purchase

Best night's sleep in a long time.

I bought this mattress for my son who lives far away. He works two jobs and only catches sleep here and there. I sent him this mattress sight unseen with the frame. He sent me pictures of each stage of him putting it together. The fact it came in a box had me scared I had made a mistake. It unfolded beautifully. He let it rise for 6 to 8 hours. Then he had the best nights sleep he has had in years. And continues too each night there after. Best present I have ever given someone. I highly recommend this mattress. Comfortably firm mattress that holds it shape.

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Mar 11, 2020
Anna Iker
4 out of 5 stars review

Verified Purchase

Stable, but not very soft

This feels much like a regular innerspring mattress. The memory foam top is not very plush; there is no comforting feeling of “sinking in”. My husband was happier with this mattress than the straight memory foam mattress we tried first, because he doesn’t feel like he will fall off the side. We bought an additional 3” memory foam topper, so I am satisfied with the comfort and he is satisfied with the stability. Now that we know what combination works for us, we would happily buy again.

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Sep 3, 2017
debbie
5 out of 5 stars review

Verified Purchase

Nice bed at excellent price.

I bought this for a guest room after my kids moved out. We replaced bunk beds with a queen and it was easy to set up and is very comfortable to sleep on. took a bit to get use to it as it's a different feel from the traditional bed. We're considering buying a king for another room.

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Apr 12, 2020
FloridaFrank
5 out of 5 stars review

Verified Purchase

Zinus 12" Bed in a box

Amazingly comfortable mattress. Was surprised that this really thick mattress could be in such a small box. Vacuum packing works great. Plenty of support but must be on a box spring or a solid base. Seems to be well made, time will tell. Would definitely recommend this mattress. Good value at a affordable price. Now if it lasts will be the test. Very pleased

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