I just bought this deck box two days ago and during assembly I found out that it came with 2 missing crucial corner pieces called "LM" ( the box came with 4xLC and it was supposed to come with 2xLC and 2xLM). So I now have an unfinished and partially exposed deck box. Also, I want to mention that the deck box is not the best quality and has flimsy walls that don't fit together all that great, so I don't have the highest of hopes for this box actually protecting my patio furniture the way I'd hoped.

Lid not as tight as needed to keep out rain. Has to bend the aluminum railing at latch side a little bit to get it to close. Also the ends needed adjusting to close at the corners but it still left a gap at the corners on the latch side of the box . It was Very easy to assemble the unit.

Big design flaw is that there is a gap between the box and the rim that is plenty big for mice to get in. Opened my deck box today and there was a large hole in one of the cushions. I lifted up the cushion and 2 baby mice came out of the hole in my cushion!!! Not happy. My husband said he could probably rig up something to block the holes on the front and sides but cannot cover the gap on the back side where the lid meets the box as the hinges won't work then. I'm stuck with a large mouse trap. All this is after the first box arrived with broken pieces and had to be taken back to the store 40 minutes away. Grrrrr.

One Wind, Broke Off. Poor Design. Weak Joints. Customer Care said "Act of God" not covered under warranty. Do not buy this product. One wind, the closed lid opened itself and the lid's weak plastic screw hinge broke off and lid blew away and fell few feet away in the yard. Poor design. Now the broken lid, broken hinge, broken hinge screw hole. Total useless product.

I've purchased this product twice. The first time, after bringing it home and opening it, I found that at least 3 parts were completely broken. I understand mistakes can be made, so I thought it was no big deal. I took it back to Sam's and they were wonderful in the return process. They gave me a credit as I just wanted the same deck box. The second time, after bringing it home and opening it again, I found that there were parts missing! I then had enough and called the company, who then told me that the parts would take between 8-12 weeks to come in. I definitely would not recommend this product to anyone.

Love this deck box The box is sturdy. Its ⁶definitely holds all the pool toys. Unfortunately when unpacking the box and reading the parts list we noticed right off we were missing a major part of the lid the steel bar for the lid was missing. We had to contact Keter through their email and give detailed information on what part was missing. One week goes by and I hadn't heard back from Keter. So now I called them and gave them the same information that I emailed to them eight days prior there on site. The representative took my information and asked me what part I was missing three different times. I kept telling her the same thing over and over. Then she said someone will be contacting you and hung up. Later that night I get an email from Keter asking where I purchased the box, what my order number was and to email the receipt as well. I took a photo copy of all the above copied and pasted it to the email didn't hear anything and a week later the part shows up.keter need to work on there customer service..

Upon trying to put this thing together, did not come with instructions to put it together. And the lid had come already cracked. So definitely not waterproof and have to go by pictures to try and put together. Halfway through putting together is when I noticed the product had come already defective. I would have included pictures but this review won’t let me.

I purchased this item 3 weeks ago. It arrived missing the hardware. I called the Keter customer service number and was told that the missing parts would arrive in 10 business days. I called today to follow up, and they have no record of my call. I had to resubmit my information and have yet to receive a response. I'm very disappointed in the poor customer service that I have received, and the issue has still not been resolved.

We bought 3 of these and have had them for 3 years now and they are the best we have owned. We have pool and patio cushions in them all winter long they have been dry and unharmed every year we take them out. We have 2 large ones and 1 medium one and we are buying another 230 gallon to hold pool chemicals.

This product arrived with missing parts and a cracked corner. Didn't realize until half way through the assemble. It did not come with instructions either. I had to watch a youtube video with someone putting it together at wrap speed to try to make do. Needless to say I'm pretty disappointed. I'm ordering another from Sam's to be delivered next week and hopefully between the two I have enough parts to put together a complete one. Will take back the 2nd box with remaining parts for a refund. Not Happy.