We're glad our Radiant Mint toothpaste worked well, and are sorry to learn you experienced sloughing. Please know, we have many safety checks in place to ensure our products are safe when used as directed, so your experience isn't what we'd expect. If you haven't already, we recommend you discontinue using this toothpaste, based on your experience. Your safety and comfort is truly important to us, and we want to learn more and help further. When you have a free moment, please call us at (800) 492-7378.

Kats, we're sorry to learn you didn't get the whitening results you were hoping for, and want to help. There are different kinds of whitening when it comes to oral care products. Most toothpastes work to remove the stains on the surface of the teeth, or extrinsic stains. However, stains can also get trapped below the enamel surface. These are called intrinsic stains, which are harder to remove with a whitening toothpaste. So that we can help you further, please give us a call at (800) 492-7378.

Thank you for sharing your thoughts with us, regarding Crest 3D White Radiant Mint Whitening Toothpaste. Recently there was a formula and artwork update, so this product has been changed as of January 2026. We're sorry you're not getting the same experience with your newest purchase, and would be happy to learn more and help as best we can. Another version of the paste might become your newest favorite. We'd be happy to help you find it; call us for further assistance any Monday-Friday. We're available from 9 AM to 6 PM EST at 1 (800) 492-7378.

We certainly appreciate your incredible loyalty to Crest over the years, and that you've been a great fan of this toothpaste. We're sorry that this has been your experience with the stain-blasting foam that we've introduced, as we have many quality checks in place to ensure that you can enjoy using our toothpastes with ease. We put a lot of thought into the design of our products, and we can assure you that our Crest 3D White Advanced Radiant Mint toothpaste has been thoroughly evaluated to be safe when used as directed. We'd like to mention that we did change the formula for this toothpaste earlier this year so that you can enjoy a better brushing experience, and we'll make sure that your comments are passed along. As well, we do recommend that you discontinue use of this particular product if this has been your experience with it. We hope you'll give one of our other Crest 3D White toothpastes a try, such as our Crest 3D White Vibrant Mint or our Crest 3D White Stain Eraser Polishing Mint. We'd also like to learn more and gather some additional details for our Safety and Quality Teams, so please give us a call at (800) 492-7378 when you have a moment.

Thank you for sharing your experience with Crest 3D White toothpaste with Radiant Mist flavor. Your safety is our top priority, and that’s why our Safety Team works hard to ensure that every consumer is both happy with their results and feels safe and comfortable when using our products. The peeling or stringy material in the mouth is most likely loose layers of dead skin cells. It is normal for these cells to shed in very small clumps. Most people do not notice this. However, when some people use certain oral care products, particularly anti-tartar toothpastes, this process can be more noticeable. The cells clump together and form visible strings. It is typically painless and resolves within a short period of time. We recommend stopping use of the product if bothered by the peeling or if irritation develops. Talk with a dentist or other health care provider if the symptoms do not go away or get worse. They are the best source of information about dental and medical health. If you’d like to tell us more and choose to stop using the paste, bring it with you to the phone for additional help. We’re here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 492-7378.