Hey there, we're sorry to hear your air conditioner has been freezing up. We can't imagine how aggravating this has been for you and we're happy to help. A cool evening in which the outdoor temperature is below 70 degrees F is one of the main causes for a window air conditioner to have ice on the indoor coils. Switching the Fan speed to a lower setting for quieter operation but leaving the thermostat at a higher setting will result in not enough air flowing over the cooling coils. This lower airflow will not keep the moisture off the coils and in turn that moisture will freeze. The best way to prevent ice on coils is to not run the unit if the outdoor temperature is below 70 degrees F. If the temperature is close to 70 or you are unsure of the temperature, you can turn the thermostat to a warmer setting, set the fan switch to the highest position. This allows for better airflow across the coils. On models that have just an On/Off setting turn the switch to OFF. The quickest way to defrost the coils is turn the unit off and allow the room air temperature melt the ice. To help speed up the process you can turn the Fan speed to Low. However, this can cause the dripping water to be blown back into the room. After the coils have defrosted, set the temperature control to the middle or warmer setting and set the fan speed at HI-Cool. A dirty or clogged air filter may also cause the coils to ice up, so make sure the filter is clean. We hope this is useful information for you and we're wishing you the best. - Guy@GEA

Hello Robert. We are glad to hear that you find this model easy to install and that it is cooling your room. Welcome to our appliance family with this purchase and stay cool for the rest of the season. Geoff@GEA

Hello there - Thanks so much for the 5-star review! We're thrilled to hear that you're enjoying your air conditioner. You have a fantastic model and we're glad you like it. Stay cool! -Mikayla@GEA

Hello. We are so pleased to hear that your air conditioner is doing a great job for you. Just what you need during this hot summer time. We thank you for writing a review of your model air conditioner so that others may be informed of your findings. Stay cool and comfortable. Welcome to our appliance family. Geoff@GEA