Hi - we are so sorry that your air conditioner suddenly stopped working so soon in its lifespan and that the buttons themselves will not even change. This is incredibly frustrating and it's not something we would expect with this unit. Please check out page 17 of the owner's manual - there is information on the one-year limited warranty that will be beneficial to you. We hope this is helpful. Don't hesitate to connect with us if you have any questions or concerns. All the best, Kelsey@GEA

Oh, dear! We hate to hear of the trouble you've had with your air conditioners and are surprised this would happen twice. This certainly isn't something we would expect from new units and we would like to investigate this further. Please send us a message on social media with the model and serial numbers. Hope to hear from you! -Mikayla@GEA

Hi there, and thanks for reporting this to us. We truly hate to hear you’ve had a concern with the air flow, and are now having an issue with water spraying. We know issues like those must be frustrating to deal with, and we regret any inconvenience caused. Regarding the direction of the air flow, we did design the model with 4-way adjustable louvers to distribute air evenly throughout the space – we have information on adjusting the air direction on page 7 of the manual. If you’d like to view that manual, you can do so on our GE Appliances website by looking up the model number and going to the product page. For the water issue, while water dripping or spraying to the outside is normal, we don’t expect the model to spray water into your room. You may want to check the air filter as well as the overall unit to make sure it’s clean - care and cleaning instructions are also available on page 7. The unit should be installed so it’s level or titled slightly to the outside, to allow proper drainage. If it’s tilted slightly into the room, we do have installation instructions on page 8 of the manual that might be useful. We hope this information helps, but if you’re unable to solve these issues information on the warranty is on page 17. If you have any other questions or concerns, we’re happy to help any time. -Sarah@GEA

Hello and thanks for your review. We apologize for your experience with this air conditioner. Please attempt unplugging the model for at least a couple of minutes and then plug in and try again. This will reset the electronics. We understand why you are frustrated. Hope this helps. Geoff@GEA

Hello, Thanks for the review! We appreciate you choosing GE Appliances. We're sorry to hear about the issues you're having with your unit, and we know how frustrating this must be. We're glad to hear you took full advantage of your warranty. If there are any further questions let us know. Thank you for your time and have a great day! -Sylvia@GEA