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Sports Afield 18-Gun Fireproof Safe with Electronic Lock

Good safe

The safe was delivered in a timely manner and, overall, was what I was hoping for in appearance and dimensions. The problem I have is its condition from delivery. Instructions on the box note not lay on side. It was on its side on top of a pallet as received from the delivery company. It had been damaged. Sam's Club was great about offering to replace or return. I just didn't want another one shipped to me with a similar issue. I'll purchase a safe in person.

Damaged Delivery

I received the safe about a week and a half ago. It is the perfect sized safe for my needs and appears to be well made and has a very nice appearance. I cut an extra shelf to suit my needs and added some battery powered led lights to use when necessary. Very happy with the safe. 

Delivery, however, left quite a bit to be desired. The safe was supposed to be delivered on a Monday. I took that day off work. On the Friday before, I received a text notification and email that I was next on the delivery list about 90 minutes after the freight truck left its previous stop.....which was approximately 90 minutes away. I was happy that it was arriving early but it was delivered before I could get home. I called my neighbor to check and see a) if the safe was delivered at the correct house and b) the condition of the box. Shortly thereafter, she sent me pictures of the delivery/box. The safe had obviously fallen over at some point during shipping and nearly destroyed the box; it was haphazardly taped together. She managed to stop the freight driver and he stated that the box was like that when "they" got it, but the safe was fine. I'm not sure how he could say the safe was fine without completely unboxing the safe....which I would have done had I been home. The safe was not fine. It had a dent in the top, front corner and the paint had chipped off and scrapes/scratches were on a couple of the lower corners. Very disappointed with the damage, but everything was operational and easy to set up. I intended to put a cut-to-size carpet square on the top to prevent scratching anyway.

I immediately contacted Sam's customer service via online chat. I told them I would consider keeping the safe if some sort of credit was issued. They were very apologetic, helpful, and offered me what I feel was a very generous credit if I chose to keep the safe. I accepted their offer rather than return it and have to wait for a second safe to be delivered, possibly in even worse condition. I am still waiting on the credit to appear on my payment method, but I was told it would approximately 5 to 7 business days; I am confident it will show up within the next couple of days. If not, another call or chat will take place.

The damage was no fault of Sam's Club or the manufacturer, so I am not going to lower my rating. It is still 5 stars in my opinion and their customer service was top-notch!

Great safe with poor delivery

Customer reviews for Sports Afield 18-Gun Fireproof Safe with Electronic Lock

Member photos

Good safe