My grandmother has been a user of Poise pads for many years and me being her caregiver for the past 3 years have been right along side of her shopping cart as we make our trips to restock on her #5 Regular Length pads. Lately, our outings haven’t been as easy considering the new contoured pads DO NOT ABSORD AT ALL and we were house bound for a bit due to her inability to rely on them. I had to make a special trip to the store for the non-contoured, older style of pad just so she could leave the house. Once the older style was secured for her, we were finally able to make more road trips to look for more packages of the older pad styles to stock up on. Slowly they are all being sold out locally and driving around the state scouring stores isn’t a possibility for us. We also cant rely ordering them online from big bulk stores or other places like Amazon because all stores don’t recognize the differences in the contoured/non-contoured styles so that would be a waste if they were the wrong ones. The new contoured pads DO NOT WORK because they are TOO THIN, NON-ABSORBENT, UNCOMFORTABLE, and UNRELIABLE. Its obvious the person that came up with the contoured edges for comfort never had to wear or rely on an incontinence product just to manage day to day life, to leave the house, etc. The Poise review page pushes the positives ones forward first and you somewhat have to dig to find the negative reviews but once you find them, they are plentiful with all of them receiving basically the same response from poise," Your loyalty means a lot to us….We are disappointed to hear that you were not satisfied with your recent experience…” They also provide multiple phone numbers to call. The phone numbers have been called and not much was achieved there unless you consider receiving coupons for pads that DON’T WORK AT ALL anymore a big help. The review was given to a male customer service representative who would never have to use a female incontinence product so the personal connection wasn’t there. As loyal Poise and Kimberly Clarke product customers, Grandma and I would like to believe that Poise just missed the mark on the design absolutely 100% completely and that this isn’t another big corporation out for more money by cutting costs on products while simultaneously offering an inferior product. Both of us are surprised and shocked Poise would even attach their name to this product and take comfort in seeing pages upon pages of all the numerous negative reviews from other customers. We can only hope that maybe if there are enough negative comments and reviews they will actually listen and go back to what their customers are asking for but until then we will have to hope our stocked supply of old pads holds up until we can find something that actually works.