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Customer reviews for Member's Mark Kids' Explorer Sofa for
Member's Mark Kids' Explorer Sofa
4.6 out of 5 stars
stars
2,570 ratings1,109 reviews
  1. 5 stars82% (2,106)
  2. 4 stars6% (157)
  3. 3 stars3% (87)
  4. 2 stars3% (73)
  5. 1 star6% (147)

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Showing 1,021-1,030 of 1,109 reviews
Feb 28, 2023
disappointed
3 out of 5 stars
3 out of 5 stars review

decent, bad zipper

Our zipper on both of the big pieces broke within a year. Broken so badly that there is no fixing them. Very frustrating. The couch itself is fun and great but hard to use without the covers. And the cover replacements seem too expensive

Helpful?7EBJOBR5MA4L13892418596
Dec 31, 2022
tkhood
2 out of 5 stars
2 out of 5 stars review

ok but not great

The rectangle pieces expanded like they should, but the triangles are lop sided because they didn’t expand fully. Had I known they wouldn’t fully expand I would have paid more for a better version.

Helpful?7EBJOBR5MA4L13892418596
reply from Member's Mark

We are sorry to hear of your issue with your explorer sofa, TKHOOD. We'd like to assist you with this, please reach out to Member Support at (888) 301-0332.

Aug 7, 2021
Tali
5 out of 5 stars
5 out of 5 stars review

Fun!

We just got this in and my kids have not stopped playing with it. With a little imagination this explorer couch is limitless lol It’s comfortable too! If you can snatch one up don’t hesitate.

Helpful?7EBJOBR5MA4L13892418596
Dec 25, 2021
Steph
4 out of 5 stars
4 out of 5 stars review

love it

Only complaint is the color pictured on site is off from actual color. I ordered the emerald and it’s more of a green denim shade. The actual product is incredible and I will be buying another!

Helpful?7EBJOBR5MA4L13892418596
Mar 4, 2023
DeformedSofa
2 out of 5 stars
2 out of 5 stars review

Defective

One of our triangle pieces never fluffed up, it is deformed. Customer service was not helpful they wanted the full explorer sofa returned to them for a replacement.

Helpful?7EBJOBR5MA4L13892418596
reply from Member's Mark

We are sorry for your experience with the explorer sofa. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.

Jan 16, 2023
aw
2 out of 5 stars
2 out of 5 stars review

zipper is trash

Kids love this sofa, but after a month of having it and removing the cover once the zipper no longer unzips. I should have gone with a certain higher price point sofa because after buying a new cover it’s the same price.

Helpful?7EBJOBR5MA4L13892418596
reply from Member's Mark

We are sorry for your experience with the zipper on the sofa cover, AWB. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.

Dec 25, 2021
WiscoMom
5 out of 5 stars
5 out of 5 stars review

Great Quality!

On a whim, I bought 2 sets of these because they sell out so frequently and I’m happy I did. They are quality and plush cushions. My kids loved receiving them for Christmas.

Helpful?7EBJOBR5MA4L13892418596
Aug 11, 2021
Anna
1 out of 5 stars
1 out of 5 stars review

Had the coach a little over a month and the zipper keeps coming apart :( my kids are so disappointed and upset. And I am mad I spent $170 that didn't last. While it did my kids absolutely loved it.

Helpful?7EBJOBR5MA4L13892418596
reply from Member's Mark Support

We are deeply sorry this happened. This seems to be isolated and we are working with our supplier to make immediate corrections. For support, please reach out at https://www.samsclub.com/membersmarkhelp

Jul 28, 2021
BoyMomma810
5 out of 5 stars
5 out of 5 stars review

HIGHLY RECOMMEND

My boys 2 ½ and 9 months old haven't gotten off of the sofa since we opened the box. So many different ways to play and make forts. They love it! If you are up in the air about it...just buy it, you won't be disappointed!

Helpful?7EBJOBR5MA4L13892418596
Feb 20, 2022
Brennan
1 out of 5 stars
1 out of 5 stars review

DO NOT BUY

Terrible quality zippers, they broke only 2 weeks after giving the couch to my kids for Christmas. It has the cheapest low quality zippers for the price you pay for the couch. Very disappointing.

Helpful?7EBJOBR5MA4L13892418596