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Customer reviews for Member's Mark Kids' Explorer Sofa for
Member's Mark Kids' Explorer Sofa
4.6 out of 5 stars
stars
2,571 ratings1,110 reviews
  1. 5 stars82% (2,105)
  2. 4 stars6% (158)
  3. 3 stars3% (88)
  4. 2 stars3% (73)
  5. 1 star6% (147)

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Showing 91-100 of 1,110 reviews
Dec 4, 2021
Reviewer name: Hailey
1 out of 5 stars
1 out of 5 stars review

Comparable to Nugget but not great

We got this back in September for my babies first birthday and I was so happy and excited! We got a nugget at the same time, and they were definitely comparable and so fun. We just washed for the first time and when putting it back together the zipper on the big piece broke. I’m really really disappointed and would suggest just getting a name brand play couch.

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Feb 18, 2022
Reviewer name: AA
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Quality and Lots of Fun

We absolutely love this! I contacted the manufacturer before purchasing and they told me this is low VOC emitting which made me feel more comfortable with it around my little one. We purchased two sets and really enjoy the multiple configurations. The quality seems great! Per other reviews we were nervous about the zippers but have had no issues. The manufacturer contact said changes had been made since it was first released to improve this.

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Jul 15, 2021
Reviewer name: Jess
2 out of 5 stars
2 out of 5 stars review

Disappointed

At first my kids loved this! We have only had it 6 days and they’ve played with it everyday. However, this morning the zippers busted open exposing the foam. Not in a place that can be zipped back up. Disappointed since we’ve only had it a short period of time. And these are designed to be played with.

Helpful?7EBJOBR5MA4L13892418596
reply from Member's Mark Support

Hi Jess, we are sorry this happened. Thanks for sharing your feedback. Please reach out at https://www.samsclub.com/membersmarkhelp

Nov 17, 2021
Reviewer name: Bons05
2 out of 5 stars
2 out of 5 stars review

Not durable

Just bought this Oct21 2021 for my grandchildren and the zippers have already broken. My grandchildren are under 7yrs old. Customer service is contacting supplier to see if they can send replacement covers cause the couches are completely out of stock. Hope nobody else has this issue.

Helpful?7EBJOBR5MA4L13892418596
Nov 7, 2022
Reviewer name: Danielle
1 out of 5 stars
1 out of 5 stars review

The Zipper Broke!

The zipper is cheap and each piece now has the foam poking out. So disappointing!! I don’t have a lot of money and this was a gift to two of my children— with one having sensory issues- the foam poking out makes it unsafe due to him attempting to bite it now.

Helpful?7EBJOBR5MA4L13892418596
reply from Member's Mark

We are sorry for this experience, Danielle. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.

Aug 26, 2022
Reviewer name: Emy
1 out of 5 stars
1 out of 5 stars review

good idea but very poor quality

I was so happy to get this for kids but my first order had an issue the pillows did not expand and i called customer service and they propose a replacement and to return the original one but the replacement had the same issue also the sofa was not expending. I called again the customer service and again they offered me a replacement and to return the one i have . To my surprise my 2nd replacement did not expend (one sofa and 2pillows). it did not expend even after more then 5days Here is the pictures.

Helpful?7EBJOBR5MA4L13892418596
reply from Member's Mark

We apologize that your Kids Explorer Sofa hasn't fully expanded, Emy. If there is an issue with expansion, please reach out to Member Support at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays and we'll do our best to make this right for you.

Aug 12, 2023
Reviewer name: Jenn
4 out of 5 stars
4 out of 5 stars review

Great play sofa for except for the zipper…

We bought this play sofa a few months ago. It’s definitely cheaper than the Nugget which we love! My sister-in-law has the Nugget and I don’t notice much of a difference. The Nugget’s foam might be a little bit thicker but that’s all that I’ve noticed. We’ve had lots of fun playing with this and building forts! However, I’ve washed the covers 2 maybe 3 times and the zipper on the bigger foam pieces is already shot. We have to buy new covers not even a couple months after purchasing the sofa. I’ve seen other reviews that mention the zipper falls apart easily. If Sam’s Club fixes the zipper, this would be 5 stars!

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Dec 4, 2021
Reviewer name: dodge0624
1 out of 5 stars
1 out of 5 stars review

Ummmm NOT worth the $175............

We bought this couch for my almost one year old for Christmas. Because you are supposed to take them out of the box after so long we decided to go ahead and open it and hide it from her. Upon opening and letting it inflate it reeked of PEE.....yes PEE. And to add to it one of the zippers was split open and for the life of me I cannot get it to zip. So disappointed. I tried talking to customer service at our local Sam's club and the employee just stared at me and said there was nothing he could do. UGH.

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Apr 9, 2023
Reviewer name: JFO
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect for Tummy Time

We bought this for tummy time and to help our baby feel comfortable while rolling and scouting around. He loves it and we love that it easily folds up and tucks into the corner of our living room while not in use. We haven't tried washing it yet, but love that the covers are machine washable!

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Nov 8, 2022
Reviewer name: Kristin
5 out of 5 stars
5 out of 5 stars review

Back to buy a second one!

My 2 and 7 year old received this for Christmas 2021 and it has been played with almost every single day! By far the most played with toy from Christmas. It is used a lot for The Floor is Lava game and has taken a beating, leaping from one piece to another. We have not had a single problem with the zippers and the foam hasn't gotten smashed or misshapen. It gets used for so many forts, camp outs in the family room, etc, I just ordered a second for this Christmas.

Helpful?7EBJOBR5MA4L13892418596