Skip to Main Content
Sam's Club
Sam's Club
Customer reviews for Defender Vision AI 4K UHD Cameras with 2TB DVR Security System, 16pk. for
Defender Vision AI 4K UHD Cameras with 2TB DVR Security System, 16pk.
4.5 out of 5 stars
stars511 ratings466 reviews
  1. 5 stars71% (361)
  2. 4 stars19% (98)
  3. 3 stars3% (15)
  4. 2 stars2% (12)
  5. 1 star5% (25)

Member photos

Sort by |
Showing 81-90 of 466 reviews
Oct 26, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

4K Ultra HD 4TB Security System with 16 Cameras

Best security cameras we have ever had. This is the 4th brand of cameras we have owned and hands down the best. The night vision is amazing. The system is easy to set up.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from CX

Hello! Thank you for taking the time to review your 4K security system. We are so glad to see that you are enjoying the night vision and all of the features that the 4K has to offer! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today! Melissa C. | Defender Customer Experience Expert

Nov 16, 2021
Thomas S
5 out of 5 stars review

Verified Purchase

Great cameras

The cameras have a very detailed picture. Color is great. My wife and I prefer the hard wired camera system instead of having a wireless system. That way unless the power is out we are recording. This is a great system

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from CX

Hello Thomas! Thank you for taking the time to write a review, we appreciate the feedback. We are excited to hear that you have had a positive experience with the clear 4K resolution and dependability of a wired system. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K Ultra HD Wired 16 Channel Security System with 16 cameras. Without you and our other customers, Defender would not be the name it is today! Yvonne M. | Defender Customer Experience Expert

Jun 2, 2020
Metsoft
4 out of 5 stars review

Verified Purchase

Defender 4k Ultra HD 1TB Security with 4 cameras

I purchased this unit to replace my old 4 cameras security uniy. Video is sharp and clear. Happy with the product. Easy to install and there an app you can remotely view your security cameras

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from CX

Hello Metsoft, Thank you for taking the time to review the 4K security system. We are so happy to hear that you are happy with the quality of the picture, easy installation and the app! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!

Jun 23, 2020
Robynne
5 out of 5 stars review

Verified Purchase

Great picture

Bought refurbished cameras, all work, delivered quickly, great picture day/night, indoors/outdoors. Alerts to my phone, easy to use app, love it, thank you!

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from CX

Hello Robynne, Thank you for taking the time to review the 4K security system. We are so happy to hear that you are happy with our fast delivery, picture quality and easy to use app! ! Our customer feedback is what matters most to us here at Defender! We are thrilled that you are as thrilled with this system as we are! We could not agree more, we strive to offer great products at great prices! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!

May 28, 2020
max
2 out of 5 stars review

can only view it on mobile devices

How do monitor 16 channels on mobile screen? This is official statement from support - At this time we will no longer be updating our Web User Interface for the Defender product lines. The reason being, due to the continuing browser changes and upgrades we are not able to guarantee a seamless experience for our customers using the web user interface. Instead, we are focusing on bringing you the best possible mobile viewing experience on iPhone and Android smartphone devices through our Defender 24-7 app.

Helpful?7K9NBASVW8XU13892270278
Mar 17, 2024
Nivek
5 out of 5 stars review

Very satisfied with purchase

The coax cable based cameras with the security system we installed when we built our house ten years ago were beginning to fail. We bought our old system at Sam’s. It was a Q-See system and Q-See has gone out of business. We wanted to replace the old cameras and DVR with a good camera and DVR system that would utilize our already installed coax cable. We also wanted to buy from a company that has a long and stable history. After doing a lot of research, we found the Defender DVR system we bought at Sam’s to be the best one for us. We got it at a sale price, and the price was fair when compared to other brand systems. The Defender system is so much better that our old Q-See system. There is no comparison. The DVR, cameras and software of the Defender system appear to be top-notch and the system was easy to install and set up. It is also easy to use. The Defender internet app (called Empower) that is included with the system is excellent. There is no initial or ongoing charge for the app, and with a DVR system all info is stored in the home, which is what we want. You do need to hardwire the DVR to your router with an Ethernet cable to be able to use the app. Wi-Fi capability is not available. There is a slight downside, but it doesn’t merit taking any stars off. Customer and technical support with Defender is through chat and email ONLY. You cannot actually speak with a person if you have an issue. I had a couple of questions when setting up the system. The chat and email people were friendly and answered my questions, albeit it may take a while for them to get back to you, and there were separate follow-up feedback requests regarding how the interaction went. We absolutely love the system, and we can recommend Defender without reservation.

Helpful?7K9NBASVW8XU13892270278
May 6, 2020
Tim
1 out of 5 stars review

Home use Not for a Business Application

Can not be used with computers. While trying to fix a plugin issue, this is what Defender sent me "will no longer be updating our Web User Interface for the Defender product lines we are focusing on bringing you the best possible mobile viewing experience on iPhone and Android smartphone devices".

Helpful?7K9NBASVW8XU13892270278
Apr 16, 2023
brian
2 out of 5 stars review

find another solution

purchased for my business. worst camera system i have ever owned. their is no desktop program, you have to use an android or iphone. on the phone app, the fast speed options to playback are very limted. the computer is super loud. the cameras are as clear as the system i had already had from 2016 that i replaced. i would have returned, but already installed and is too much headache to uninstall just to reinstall new one.

Helpful?7K9NBASVW8XU13892270278
Jan 5, 2022
Steve
1 out of 5 stars review

poor picture quality

I bought it & did biggest mistake. Trying to contact them no phone no. For defender co. You can chat with them. But chat look like goes to Philipines or other country. Don’t understand there English. So I will highly recommend not to buy this camera system. It’s thousand dollar product not worth a dime. Lorex is the best. Good picture quality.

Helpful?7K9NBASVW8XU13892270278
Oct 9, 2022
Immu
5 out of 5 stars review

Verified Purchase

Immu

Easy to setup, great quality, over all like it.

Helpful?7K9NBASVW8XU13892270278