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Customer reviews for Defender Vision AI 4K UHD Cameras with 2TB DVR Security System, 16pk. for
Defender Vision AI 4K UHD Cameras with 2TB DVR Security System, 16pk.
4.5 out of 5 stars
stars
511 ratings466 reviews
  1. 5 stars71% (361)
  2. 4 stars19% (98)
  3. 3 stars3% (15)
  4. 2 stars2% (12)
  5. 1 star5% (25)

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Showing 91-100 of 466 reviews
Aug 7, 2021
Mugwhumper
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Defender 4K

Easy to set up. Great tech support if you need it. Get notifications or access through the Defender app from anywhere. Mines been up for several months no issues and I love it

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from CX

Hello Mugwhumper! Thank you for taking the time to review the 4K security system. We are so glad to hear you are happy with the 4K. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Without you and our other customers, Defender would not be the name it is today! Amanda M. | Defender Customer Experience Expert

May 16, 2020
Jjgg
2 out of 5 stars
2 out of 5 stars review

Easy install, terrible to configure, no phone s

Cameras and unit were easy to install; however, configuring the system and cameras is a nightmare. I am a technology developer and I have had this system installed for months and still can't get but 2 of 16 cameras set up. There is no phone support and response over email takes forever. I am required by the state to have a security system that can be monitored 24/7 with alerts but the system will only let me configure 2 of 16 cameras. I can not recommend this system because of the lack of real support. Also, software has a lot to be desired. Even if you have technology experience you will not be able to get the system and cameras setup to do what it is suppose to be designed to do. Purchase at your own risk but be prepared to have a lot of frustration trying to get setup.

Helpful?7K9NBASVW8XU13892270278
Feb 8, 2021
7 eleven store
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

I wish if I can return it

it not easy to use and picture not clear

Helpful?7K9NBASVW8XU13892270278
Oct 9, 2022
Immu
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Immu

Easy to setup, great quality, over all like it.

Helpful?7K9NBASVW8XU13892270278
Apr 29, 2022
Tt
1 out of 5 stars
1 out of 5 stars review

Cheap

Hard drive failed. No help from defender warranty department. Definitely not worth the money.

Helpful?7K9NBASVW8XU13892270278
Jul 12, 2022
joe
1 out of 5 stars
1 out of 5 stars review

Not good

Has no remote and no desktop software. Returned for refund.

Helpful?7K9NBASVW8XU13892270278
Oct 10, 2022
Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great system

Pleasantly surprise with the very easy and responsive software. Picture is super clear. Very happy

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from Defender

Hello, Thank you for your 5-star review! We are happy to hear you love the systems software, picture, and set up! Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert

May 9, 2021
Adams
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Easy to install and set up.

They are perfect for viewing the area outside our shop and house. Now we can see who's coming and going when we aren't home!

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from CX

Hello Adams! Thank you for taking the time to leave a rating! Without you and our other customers, Defender would not be the name it is today! Yvonne M. | Defender Customer Experience Expert

Sep 5, 2022
Mark Colopy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

High vrs Low Resolution Technology

Clarity improved greatly with higher resolution, although we are still using some low resolution from our original system.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from Defender

Hello Mark, Thank you for your five-star review! For full 4K resolution please ensure you switch your cameras to our new 4K cameras. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert

Aug 14, 2022
DLumb
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

4K DVR & cameras

Produces terrific HD images. Installation is straight forward. Setting up DVR alarm/notification is a bit tricky.

Review from defender-usa.com
Helpful?7K9NBASVW8XU13892270278
reply from Defender

Hello Dlumb, Thank you for taking the time to review the 4K security system. We are so glad to hear you are happy with the 4K. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Without you and our other customers, Defender would not be the name it is today! Amanda M. | Defender Customer Experience Expert