Customer reviews for Defender Vision AI 4K UHD Cameras with 2TB DVR Security System, 16pk.

Customer reviews for Defender Vision AI 4K UHD Cameras with 2TB DVR Security System, 16pk. for

Defender Vision AI 4K UHD Cameras with 2TB DVR Security System, 16pk.

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4.5 out of 5 stars

stars511 ratings466 reviews

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Showing 281-290 of 466 reviews

Dec 12, 2019

Joe E

4 out of 5 stars review

Good Basic Wired System

System is pretty good. Video quality is good but not as good as I was expecting from 4K. Also, the sensitivity of capturing motion is about 90%, as I still get a lot of false triggers, and then on the flip side I miss some footage that should have been captured. However, I'm mostly happy with the system quality for the value.

Review from defender-usa.com

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reply from CX

Hello Joel, thank you for the feedback, we appreciate it and strive to make our products the best they can be. If you should require support, please contact us by phone, email or live chat! Martin R. | Defender Customer Experience Expert

May 10, 2019

Debrasworld

5 out of 5 stars review

Good camera system

[This review was collected as part of a promotion.] The camera system is great it is Crystal clear and it's 4k. It is easy to set up. It comes with everything you need. You can make your house secured. You have enough cameras. You can use your smartphone to watch the recorded videos.

Review from defender-usa.com

Helpful?

reply from Customer Experience Team

Hi Debra, thank you for taking the time to review your Defender 4K (8MP) Wired Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!

May 11, 2020

Unhappychuck

1 out of 5 stars review

Security vulnerability

I purchased a system from this company and after the warranty ran out they no longer want to offer firmware or support for there production. I have found that with a third party application user account can perform administration functions with your dvr. Support team told me they no longer support my model. It is only 2 years old. If you want to buy a system with a company that expects you to buy a new system every 2 years then look somewhere else.

Review from defender-usa.com

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May 24, 2019

richjr

5 out of 5 stars review

Easy DIY Home Security Project

This is the second system i've purchased and I really like the quality and ease of use. I bought one for my home and my parents home as well and i can monitor both systems from my cell phone. The setup is a little daunting if you're not familiar with everything but the online or phone support is very good. I usually get a chat response within a minute of request and the people on the other end are very helpful and patient.

Review from defender-usa.com

Helpful?

reply from Customer Experience Team

Hi Richard, thank you for taking the time to review Defender 4K (8MP) Wired Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!

Jul 23, 2020

L0ys

1 out of 5 stars review

Many problems

Mobile app has less functionalities that it's wrote on your website (notifications, filter). Many configuration are only available through connecting a screen on the unit (mine is in my house roof). Web configuration is limited and plug-in seem to be a malware and anyway plugin is not working at all.

Review from defender-usa.com

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Dec 12, 2019

JulianR

5 out of 5 stars review

Easy to setup, great video quality, simple app!

Was quick to setup. I replaced an old outdated system, so my wires have already been run. Just replaced the camera and the DVR. Within an hour was able to view cameras on my phone from anywhere. Video quality is great-- clear and crisp, day and night.

Review from defender-usa.com

Helpful?

reply from CX

Hello Julian, we are happy that you are enjoying your 4k System. Should you have any questions you can reach out to our support team by phone, email or live chat! Martin R. | Defender Customer Experience Expert

Nov 26, 2019

auntyomi

4 out of 5 stars review

well made

I got this through Amazon as a replacement for the one we had before. The picture is so clear and the installation was easy because the wiring was the same as our old one. Being able to view it on my phone makes it so much easier to look through footage when we need to.

Review from defender-usa.com

Helpful?

reply from Defender Support

Hello Naomi Edwards, and thank you for taking the time to review your Defender 4K wired security system. We are happy you found the installation easy and the picture clear. Should you find you require any assistance, please reach out to our Customer Support Team via chat, phone or e-mail!

Aug 20, 2021

Trish

5 out of 5 stars review

Awesome

Defender 4K (wired) was easy to install, had a little trouble with email notifications. Contacted online support Yvonne M was a great help had me fixed in a few minutes, was a setting in google blocking it. Picture quality is great and customer support is awesome.

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Dec 8, 2021

TLGRIFFITH

5 out of 5 stars review

REVISED REVIEW - NOT Blind at night

I had installed, this my second defender product and had poor night vision - HOWEVER - I contacted the support and they resolved the issue very quickly by helping me see what I needed to do to get better night vision- the problem was the placement and angles of the cameras - not resolved - I'm back to loving my 8 camera system

Review from defender-usa.com

Helpful?

reply from CX

Hello Timothy! Thank you for taking the time to write a review, we appreciate the feedback. We are excited to hear that you have had a positive experience with contacting our support and getting the most of your camera's night vision. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K Ultra HD Wired 8 Channel Security System with 8 cameras. Without you and our other customers, Defender would not be the name it is today! Yvonne M. | Defender Customer Experience Expert

Apr 22, 2019

Watchful parent

5 out of 5 stars review

Easy use and set up

This system was a very easy setup and was crystal clear and able to give us this vision that we were looking for. And also gave comfort to an area that was well needed to be monitored. Having this system place in foster home will be a great help to which child is doing what as well as protection by knowing if anyone is outside creeping around.

Review from defender-usa.com

Helpful?

reply from Customer Experience Team

Hi Paul, thank you for taking the time to review Defender 4K (8MP) Wired Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!