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Sam's Club
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,358 ratings1,523 reviews
  1. 5 stars69% (2,332)
  2. 4 stars12% (419)
  3. 3 stars6% (210)
  4. 2 stars4% (127)
  5. 1 star8% (270)

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Showing 831-840 of 1,523 reviews
Nov 22, 2024
Wanda
1 out of 5 stars review

Soft not medium

This mattress is not medium. It's pretty soft and has no support. May be a decent mattress for a child or teen but a grown adult, no. I do not recommend.

Helpful?2P0LE98T4IU013891763819
reply from Member's Mark Team

We're sorry the mattress wasn't right for you, Wanda. Please contact Member Support at (888) 301-0332 and they can assist you with an exchange or return.

Mar 2, 2024
Damaged From Factory
1 out of 5 stars review

Damaged from factory

Item was damaged it expanded once out of the box bigger than what can fit in vehicle. Customer service phone, online , and in person would not partial refund for damaged product

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Sep 14, 2022
kme202
1 out of 5 stars review

Disappointing

I've had this mattress about two months now, and it never really settled like it was supposed to. Didn't reach the height it was described as and very lumpy in places. Very disappointing.

Helpful?2P0LE98T4IU013891763819
Nov 7, 2022
Jimmyjam
1 out of 5 stars review

Verified Purchase

Bad mattress

Horrible mattress, was supposed to be firm, what a joke! Had to go out and buy a extra firm mattress topper so I would not sink down to the box springs. Don’t waste your money on this one folks!

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Aug 21, 2020
sleep
4 out of 5 stars review

Great mattress

This is a very nice mattress. At first I felt it was a bit too firm, and I prefer a softer mattress that still is supportive. It did take a couple weeks of sleeping on it to start feeling a bit softer and is now the right mix of soft and supportive.

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Jun 7, 2025
Jason
1 out of 5 stars review

Didn't last

I weigh 180, in less than a year there was a crater in the bed. It was comfortable for a few months, though softer than expected. Broke down very quickly. Now it's really uncomfortable, offers no support.

Helpful?2P0LE98T4IU013891763819
reply from Member's Mark Team

We apologize for the issues you're experiencing with your mattress, Jason. Please note all of our mattresses come with a 10-year manufacturer's warranty. We'd like to assist you further, please contact Member Support at (888) 301-0332.

Apr 26, 2022
kent1138
5 out of 5 stars review

Perfect mattress

There shouldnt be any bad reviews for this mattress..it does just what its supposed to Right out of the box instantly more than 12 inches on every side...and soft yet firm just right My daughter and I love it...perfect mattress at a good price

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Sep 4, 2025
Dominique
5 out of 5 stars review

Like sleeping on a cloud

I purchased this mattress based on a recommendation from a friend. It was delivered quickly and the unboxing and setup was relatively quick and easy. The moment I laid on the bed I was asleep. I don’t know how long it took but this bed is super comfy! I purchased the ultra plush king mattress and plan to purchase the same in Queen for my guest room. Hotel luxury without the hotel cost!

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Nov 15, 2021
Jane
5 out of 5 stars review

Verified Purchase

Mattress

Very comfortable and easy to transport

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Jul 1, 2024
MYM
5 out of 5 stars review

Verified Purchase

Love!

Love this mattress. Great and comfy and good price.

Helpful?2P0LE98T4IU013891763819