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Sam's Club
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,352 ratings1,521 reviews
  1. 5 stars69% (2,328)
  2. 4 stars12% (418)
  3. 3 stars6% (210)
  4. 2 stars4% (126)
  5. 1 star8% (270)

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Showing 111-120 of 1,521 reviews
Nov 19, 2024
alice
1 out of 5 stars review

Verified Purchase

Not really a Firm mattress

This is not really a firm mattress. Some areas of the mattress are softer than others. Our backs have hurt every morning since the purchase of this mattress. I would love to return it but there is no way for me to transport a king mattress back to Sam's Club. It was delivered vacuum sealed in small box and then expands to full size.

Helpful?2P0LE98T4IU013891763819
reply from Member's Mark Team

We're sorry to learn the mattress isn't to your liking, alice. Please contact Member Support at (888) 301-0332 for assistance with an exchange or return.

Jul 4, 2021
Rainey
5 out of 5 stars review

Verified Purchase

Best value and comfort

Mattress did have a chemical smell for a few days. It does sink at the edges when you get on and off the bed. It did take half-a-day to firm up. AND this mattress is the perfect balance of sinking into the mattress but not sinking too far. It's one of those mattresses that will not hurt your hip or shoulder if you stay in one position for hours. But you do not feel like you are on a hammock:) You feel like you are on a well made, expensive mattress that was a bargain!

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Apr 28, 2021
Scooby1124
1 out of 5 stars review

Verified Purchase

Poor Mattress

Mattress is made from cheap foam. Definitely not high density foam. Mattress sinks when laying on it and is not medium firm support- more like soft plush. Spend more money for a better quality mattress. Took this mattress back within 1 week of buying.

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Sep 26, 2025
Ed
1 out of 5 stars review

Verified Purchase

Wrinkle line in the middle

Two nights used and it created a wrinkle in centre.

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reply from Member's Mark Team

We are very sorry to learn about the issue with your mattress, Ed. We'd like to assist you with a replacement, please contact us at (888) 301-0332.

Oct 20, 2025
NA
3 out of 5 stars review

Verified Purchase

Feels more like a soft than a medium

Mattress was packaged well and looked great, however this 'medium' is much more like a soft in my opinion.

Helpful?2P0LE98T4IU013891763819
reply from Member's Mark Team

We appreciate your feedback on the firmness of the mattress, NA. If you are unsatisfied with the mattress, please know it can be returned for a full refund with the Member's Mark 100% Satisfaction Guarantee.

Nov 1, 2025
Dave
3 out of 5 stars review

Verified Purchase

Not really medium, more like a plush

Not very medium - feels more like a plush or soft than a medium. Luckily my son doesn’t mind it, so we will keep it as it is a pain to return.

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Nov 28, 2023
BG
1 out of 5 stars review

Verified Purchase

Not a good mattress…

Not happy. It says medium firm but it’s too soft and uneven. It’s either you slide on the side or pushed in the middle. Made my husband’s back pain worse and gives us body pain. We end up having to sleep in our guest room.

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Nov 23, 2025
Tajarreau
5 out of 5 stars review

Verified Purchase

Very Comfortable, Highly Recommend

We purchased this mattress for our bed at our camp. Extremely comfortable. No additional mattress topper needed. Considering purchasing one for my daughter's bed.

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Dec 23, 2020
RJLEM
5 out of 5 stars review

Verified Purchase

Comfortable and great beat the price.

The mattress is comfortable and fits my needs in a spare bedroom. I have napped on it several times and have really found it worth the price. I am thinking about ordering a King size mattress for my masterbedroom.

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Dec 12, 2025
Marissa
3 out of 5 stars review

Verified Purchase

It's alright...

The bed is OK for my almost 6 year old son. He is a slim kid, so for him it is fine. For an adult a medium feel, maybe not so much. Maybe a firm would have been better. For now the bed will do.

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