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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
4.6 out of 5 stars
stars
5,597 ratings1,591 reviews
  1. 5 stars80% (4,454)
  2. 4 stars11% (618)
  3. 3 stars4% (205)
  4. 2 stars2% (97)
  5. 1 star4% (223)

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Showing 81-90 of 1,591 reviews
Aug 13, 2021
Reviewer name: Angie
1 out of 5 stars
1 out of 5 stars review

Cheaply made

So disappointed to see this product made cheaper. The coverage is terrible. I bought the old product for my clients and my mother. I will need to seek another brand to purchase from here on in. Very sad that Members Mark dropped the ball on this one.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Thank you for your feedback Angie. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Sep 25, 2021
Reviewer name: Eve22
5 out of 5 stars
5 out of 5 stars review

New Sizing Too Small!!!

I love the new color! I always purchased size Large. Now size Large is too tight! I tried size XL and the fit is a little big. I have been so happy with this product! I have been buying it for years. No other product compares! I hope you can go back to the old sizes you had? I will buy size XL for now even though the fit is not right.

Helpful?5GU7CLX9CFHV13890762616
Sep 1, 2021
Reviewer name: Joan aka GG
1 out of 5 stars
1 out of 5 stars review

I didn't ask for these!

I bought the for M & W underwear and it was a tad bulky but it worked, it didn't feel like it wanted to cut me in half. Wish I had read the reviews before I reached a point of having to order. I live in Assisted Living, can no longer drive and counted on Sam's to make part of my new "life?" a bit easier. I had used many brands before trying Sams and I wish I was still using them. These leak, a lot, I'm a plus size so because you made them smaller not only do they leak they are uncomfortable and you didn't make a comparable size. I know you sold them a lot because you were out of them quite often so I learned to always keep a months extra on hand. Yes tey are nicer looking, however I don't show my underwear to many people so it really didn't matter. They are smoother but because they are also tighter and thinner they dig in. I don't know about anyone else's feeling about the matter but I would rather have the old bulky ones or new ones of equal absorbing ability and size and pay a little more, I'm pretty sure most of us with this problem wouldn't quit Members Mark if the price increase was a fair one. Shoppers are loyal people and we expect our favorite stores to remember that and at least play fair. Maybe you should have asked some of us up front how we felt instead of a bunch of you who don't even have this problem made it for us. It's expensive, sometimes humiliating and causes some changes to be made in our lives.. Sam would have thought about his customers first but I guess the boys have just gotten too big to take that into consideration. Stay Safe, God Bless

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Morning Joan. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Nov 10, 2022
Reviewer name: RealtyDoc
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Overall Great Value Unless Sized Incorrectly

Our most recent purchase of the Underwear for Women Medium size is now smaller than all prior purchases! Member's Mark needs to scrutinize the manufacturing process, to verify that the size does not vary over time. This item is a great value and highly-valued -- but the size must be accurate.

Helpful?5GU7CLX9CFHV13890762616
Nov 22, 2021
Reviewer name: Verna2198
1 out of 5 stars
1 out of 5 stars review

Terrible Fit

I do not know who designed these but it could not have been someone who would wear them. When I first saw them I was really excited when I saw the price. BUT why would someone design these as to where I feel like I am wearing a thong? I even had someone else try them on and asked their opinion the6 say the same thing. I am almost 70 years old and not comfortable as all

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Hi Verna! Thank you for reaching out. We have upgraded the design of our Underwear to fit and feel more like real underwear. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for you.

Jan 5, 2022
Reviewer name: Thenurse
1 out of 5 stars
1 out of 5 stars review

New design is horrible!

I have worn these for a few years. Fortunately, I’m not using them for incontinence. I simply use them as disposable underwear. I loved the design and fit of the beige colored underwear. They were very comfortable and fit well. The last time I ordered, I received the new pink color. They are horrible! They fit like a thong in the back. They are very uncomfortable! For those needing them for incontinence, I don’t believe there is enough material in the back to be effective. Needless to say, I’ll be looking for something else to buy in the future. I can’t understand how anyone could be pleased with this new design. Sam’s Club, please listen to your customers and bring back the previous beige design!

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Afternoon. We have upgraded the design of our Underwear to fit and feel more like real underwear. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for you.

Aug 27, 2021
Reviewer name: Dissatisfied Member
1 out of 5 stars
1 out of 5 stars review

Poor excuse for an "upgrade"

Having purchased Member's Mark Disposable Underwear for several years for an older female family member, the old product was thick, absorbent, fit correctly, and "did the job". While the new product may look more like Women's underwear, looks are deceiving. The new product does not fit the same (way too small), are neither thick nor absorbent, and DO NOT "do the job". The "upgrades" are not upgrades: they're simply a manufacturer's way of attempting to save money in production. Sam's Club members deserve better, so please return to the previous product because, from other reviews, the new ones are clearly unsatisfactory.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Afternoon! We are sorry for your disappointment with the fit of the underwear. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Aug 24, 2021
Reviewer name: Iggy
3 out of 5 stars
3 out of 5 stars review

But Why?

Why did they change the adult disposable underwear for women? The new underwear is a joke. They are poorly made, sized wrong and the padding is not absorbent. After 2 1/2 years I will have to look elsewhere for underwear. Member's Mark missed the mark this time.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Morning Iggy. We have upgraded the design or our Underwear to fit and feel more like real underwear. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for you.

Jul 5, 2024
Reviewer name: popeyes
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great fit

I have ulcerative colitis and its progressed to the point I need more protection than pads. I have tried numerous brands trying to find the one that fits my needs including a good price. Members Mark is my choice, great fit, great protection and a great price.

Helpful?5GU7CLX9CFHV13890762616
Mar 24, 2023
Reviewer name: Barbie
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Not quite what I expected

I am not as satisfied, as other customers are with this product. I found the protection disappointing compared to other brands. I do not like the fit. I do like the material on my sensitive skin, I am most appreciative. The other feature I like is the price compared to other brands. I may have to stay with this brand, although it does not meet all my needs.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Morning Barbie. We are sorry to hear about your experience with leakage and fit as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain more information. We look forward to hearing from you.