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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
4.6 out of 5 stars
stars
5,521 ratings1,572 reviews
  1. 5 stars80% (4,394)
  2. 4 stars11% (612)
  3. 3 stars4% (203)
  4. 2 stars2% (95)
  5. 1 star4% (217)

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Showing 251-260 of 1,572 reviews
Jun 19, 2021
Tim
1 out of 5 stars review

New Version Not the Same - Cheaply Made

I have been buying Member's Mark Underwear for my Mother for awhile now. She said they were the best of all she's ever used, comfortable, perfect fit and held in liquid. These were recently changed and supposedly only the packaging and sizes were going to change, but they are NOT the same. It is a completely different material (kind of fuzzy) that rips easily and the new sizing allows for easy leakage. I'm very disappointed as Member's Mark had been a guaranteed solution for her and I upgraded my membership to get free monthly shipping of them. Now I have to start looking for another brand.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Hi Tim! Thank you for your feedback and our apologies for all the issues. Please call our Customer service number at 888-301-0332 so that we may assist and offer suggestions and help. Thank you.

Sep 28, 2023
Foxy
5 out of 5 stars review

Great value, great product

Glad I decided to buy these. Great value. More for the price than most. Good fit. No leaks. These are probably the best overall I have tried. When I get out of bed, all the liquid is inside the brief. Bed is dry. The one change I would make is to make them longer in the back. I am tall . I recommend that you try these.

Helpful?5GU7CLX9CFHV13890762616
Oct 16, 2021
cia
1 out of 5 stars review

Not worth buying

These aren’t worth buying since they changed from the unisex ones. They don’t work for me anymore. I’ve bought these for years and they were great! I tried Depends and they didn’t work for me either. Does anyone have any suggestions on what works? Thanks!

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good morning and thank you for your loyal patronage. The unisex underwear has been discontinued. But, please call our customer service line  at 888-301-0332. They might be able to reach out to the manufacturer for other options.

Jul 15, 2021
Pam
1 out of 5 stars review

Worthless

Have been buying Members Mark Underwear for my mom for a number of years. Was very happy with product. Did it’s job of keeping her dry. Just bought my first package of the new Members Mark Underwear. They are worthless!!! She is completely wet within a hour. Very poor fit. Will not be buying these again.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Morning Pam. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can make sure it is the right size for your mom. We would also like to obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Sep 25, 2021
Eve22
5 out of 5 stars review

New Sizing Too Small!!!

I love the new color! I always purchased size Large. Now size Large is too tight! I tried size XL and the fit is a little big. I have been so happy with this product! I have been buying it for years. No other product compares! I hope you can go back to the old sizes you had? I will buy size XL for now even though the fit is not right.

Helpful?5GU7CLX9CFHV13890762616
Jul 12, 2021
Jan
2 out of 5 stars review

Sizing changed (a-lot)

Have used the Membersmark brand for years for my 105 year old Mother. New packaging and much smaller size!!! She is a small woman and having a larger size is more expensive and I cannot even comfortably pull these up. They don’t stretch well. No need to be stylish, just keep her dry.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Hi Jan. Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mother.

Aug 31, 2021
locust tree
1 out of 5 stars review

leaks! terrible.

Not as thick nor as absorbent as the Total Protection underwear it replaces. I tried “going up a size “ as they suggested, but it doesn’t help. It’s just not as absorbent! Very dissatisfied with this product. Please bring back the Total Protection

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important product information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Nov 1, 2021
Sis
1 out of 5 stars review

inferior product

These pads are horrible, they leak. I had a very embarrasing accident wearing this product. This has never happened before with the previous brand sold at Sams. They were bigger, thicker and much more absorbent. I will not be purchasing this product again.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Sep 1, 2021
Joan aka GG
1 out of 5 stars review

I didn't ask for these!

I bought the for M & W underwear and it was a tad bulky but it worked, it didn't feel like it wanted to cut me in half. Wish I had read the reviews before I reached a point of having to order. I live in Assisted Living, can no longer drive and counted on Sam's to make part of my new "life?" a bit easier. I had used many brands before trying Sams and I wish I was still using them. These leak, a lot, I'm a plus size so because you made them smaller not only do they leak they are uncomfortable and you didn't make a comparable size. I know you sold them a lot because you were out of them quite often so I learned to always keep a months extra on hand. Yes tey are nicer looking, however I don't show my underwear to many people so it really didn't matter. They are smoother but because they are also tighter and thinner they dig in. I don't know about anyone else's feeling about the matter but I would rather have the old bulky ones or new ones of equal absorbing ability and size and pay a little more, I'm pretty sure most of us with this problem wouldn't quit Members Mark if the price increase was a fair one. Shoppers are loyal people and we expect our favorite stores to remember that and at least play fair. Maybe you should have asked some of us up front how we felt instead of a bunch of you who don't even have this problem made it for us. It's expensive, sometimes humiliating and causes some changes to be made in our lives.. Sam would have thought about his customers first but I guess the boys have just gotten too big to take that into consideration. Stay Safe, God Bless

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Good Morning Joan. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Aug 20, 2021
Don
1 out of 5 stars review

Cheaper made and smaller sizing.

Sam's evidently has a new supplier for these. My mother always wore the size Large-she really isn't that big of a person- the new underwear is cut much smaller and has much less padding. I guess we will have to find another brand. Notice in the photo the pink one on the right is the new size Large. The beige one on the right was the original size Large. The old style was much thicker also.

Helpful?5GU7CLX9CFHV13890762616
reply from Consumer Relations

Thank you for your feedback, Don. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.