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Customer reviews for SAMSUNG 65” Class QN85D Series Neo QLED Smart TV for
SAMSUNG 65” Class QN85D Series Neo QLED Smart TV
4.7 out of 5 stars
stars
252 ratings249 reviews
  1. 5 stars79% (199)
  2. 4 stars14% (35)
  3. 3 stars3% (8)
  4. 2 stars2% (5)
  5. 1 star2% (5)

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Showing 41-50 of 249 reviews
Apr 28, 2025
Reviewer name: BPharma
3 out of 5 stars
3 out of 5 stars review

Voice sound distorted but music sound very good.

The picture is nice but the voice sound is distorted some and not really clear. I tried all the settings including the AI sound settings but that made it worse with a lot of base in the speech. It's worse on movie channels so I'm going to return it for a 65" QN90 that has a different sound system. The first QN85 we receive was really bad so I returned it. The 2nd one was much better but still has some voice distortion. The music sound is very good. The widget music only allows 2 choices and SirusXM is not one of them and are not easy to change. It doesn't come with a Direct TV icon so you have to make one. Our older Samsung TVs came with Direct TV icon. If you do not subscribe to Netflix, Disney, or Prime Video, the remote buttons are worthless. Also the Hands Free Bixby speaker is not on the QN85D but the Hands Free is in the settings. This was confusing. I'm pretty technically experienced but I had to Call Samsung numerous times to set up the cell phone and other things. The location of some settings are not clear. There's a learning curve to overcome. Also you cannot skip the advertisement on Samsung TV plus and the same advertisement often comes up. This is very annoying...for the price of this TV it should be advertisement free.

Review from Samsung US
Helpful?4JTZLZNR49CX13890713755
reply from Samsung Specialist

BPharma, We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the QN85DD TV to download the guides you would like. The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

May 5, 2025
Reviewer name: Jes2611
4 out of 5 stars
4 out of 5 stars review

75in Neo QLED

[This review was collected as part of a promotion.] I love my new TV. Picture is great and has sharp detail and great color. I have one issue-occasionally my volume disappears. I have to turn off the tv for a few seconds and turn back on. I was surprised that this happened but when I googled the issue this is not new. there were videos on how to fix which didn't work for me. I have the original tv settings. It only happened twice in a month so not a major problem but a surprise for me that it happens at all on a new tv. Other than that I really love the tv.

Review from Samsung US
Helpful?4JTZLZNR49CX13890713755
Mar 6, 2025
Reviewer name: RUMIKEY1
4 out of 5 stars
4 out of 5 stars review

Need to LEARN

I bought this TV for Super Bowl weekend and love the picture quality. However, I'm struggling to figure out all its features. I don't even know where to start. For example, I can't get Alexa to work properly. Whenever I think I've got it set up, the Alexa app takes over what I'm watching on TV.

Review from Samsung US
Helpful?4JTZLZNR49CX13890713755
Nov 18, 2024
Reviewer name: NeoQLEDisAmazing
5 out of 5 stars
5 out of 5 stars review

Neo is great!

[This review was collected as part of a promotion.] Primary TV; used for commercial and subscription satellite channels and internet-based services of Netflix, Amazon Prime, YouTube, and Paramount+. It is especially useful and vibrant for 4K and 8 K scenery videos on YouTube. The images approach 3D with the separation of near and far images. The onboard speakers are sufficient for speech as well as music, e.g. easy listening and classical. The built-in Samsung TV+ is great for variety. It was our first Usage upon mounting the set ... for six hours.

Review from Samsung US
Helpful?4JTZLZNR49CX13890713755
Feb 5, 2025
Reviewer name: Sandy
4 out of 5 stars
4 out of 5 stars review

Reception is decent

I am disappointed in this TV. I bought it thinking it was a new model but now I feel it was a year old. It showed in the picture on line that it was the newer thin one but it’s not. Also the sound it awful and we have to turn it up to 70 to hear most tv programming, I. E. The FBI or Chicago Med etc.

Review from Samsung US
Helpful?4JTZLZNR49CX13890713755
Apr 28, 2025
Reviewer name: Kailigon
5 out of 5 stars
5 out of 5 stars review

I was impressed by the images.

[This review was collected as part of a promotion.] While visiting a relative's house, I was able to take a closer look at their TV screen. I was impressed by the images in an uncontrolled environment. I turned the TV on and off, switched apps, and enjoyed it. I loved its solar-powered remote control. I ended up buying a new TV.

Review from Samsung US
Helpful?4JTZLZNR49CX13890713755
Sep 2, 2025
Reviewer name: Happy2Help
4 out of 5 stars
4 out of 5 stars review

The product has a 3d effect, also great color.

[This review was collected as part of a promotion.] I find pleasure in watching my t.v. shows during the day when I find time, but really enjoy my movies in the evening on the 65 in. Screen, almost as if my movies are live. Has built-in surround sound, so there's need in spending extra, the sound is fantastic, giving you that theater feeling. Also with the 65in. the picture is clear easy on the eyes, when your movie is over...it leaves you with a feeling of wanting to watch another! I love the Samsung...it's not just a picture, the quality they put into it...? Well...let's just say it's like owning your very own mini.. theater, Just don't forget to buy the popcorn.

Review from Samsung US
Helpful?4JTZLZNR49CX13890713755
Jul 30, 2025
Reviewer name: PC300000
3 out of 5 stars
3 out of 5 stars review

Good yes but not smart…

[This review was collected as part of a promotion.] I still don’t know how to control my DirecTV. I tried several options to no avail. It should be smart enough to figure out from the incoming stream. When it was connected to HDMI 1, the TV (even Netflix) will not work unless the DirecTV is on though there is no relationship between the two. Or Netflix will only work for about an hour and turn off until we switch on DirectTV receiver. I have connected a Physical ethernet cable to the TV.

Review from Samsung US
Helpful?4JTZLZNR49CX13890713755
Sep 29, 2024
Reviewer name: Leandrito
4 out of 5 stars
4 out of 5 stars review

Stunning Picture Quality with Samsung TV

[This review was collected as part of a promotion.] I use my Samsung TV primarily for streaming movies and TV shows. The picture quality is absolutely stunning. The colors are vibrant and the images are sharp and clear. I especially love the way the TV handles dark scenes. The details are still visible even in the darkest corners of the screen. The TV also has a great selection of apps, so I can easily find my favorite streaming services. Overall, I am very happy with my Samsung TV and would highly recommend it to anyone looking for a great picture quality.

Review from Samsung US
Helpful?4JTZLZNR49CX13890713755
Dec 16, 2024
Reviewer name: CharlesG
5 out of 5 stars
5 out of 5 stars review

Absolutely love this TV!

[This review was collected as part of a promotion.] I am extremely happy with this television. Admittedly I am upgrading from 1080P, but the picture quality, sound (especially paired with my Samsung sound bar) and excellent. Deep rich colors and gaming on this tv are excellent. I highly recommend it and remain very pleased with my purchase!

Review from Samsung US
Helpful?4JTZLZNR49CX13890713755