Hello, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport and choosing ‘Email General Support’ Thank you, Samsung Customer Care

GadgetInspector, We appreciate your feedback on The Freestyle 2nd Gen’s brightness. If the image appears too dim, please first ensure your unit is running the latest firmware, as updates may include picture quality enhancements: Settings > Support > Software Update > Update Now If brightness is still not to your preference, try adjusting the Picture Mode to better suit your environment: Settings > All Settings > Picture > Picture Mode • Dynamic: Brighter and clearer for well-lit spaces • Standard: Default mode for general viewing • Movie: Ideal for darker rooms For more control, you can also fine-tune your image settings under: Settings > All Settings > Picture > Expert Settings If you need further assistance, please contact Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Specialist