We're sorry to hear that you feel this way, since we can assure you that our Whitestrips have gone through many quality checks to ensure that you can enjoy the best possible results with them. Consumer testing and clinical studies have shown that Whitestrips are effective. However, if you have stubborn stains, you may need to use a second box of Whitestrips to achieve the results you want. If you have any questions, please give us a call at (800) 395-8423. We're always here to help.

We're sorry for the inconvenience. While this Whitestrips kit does not come with directions, you can find them on this online listing. As well, we'd be happy to share them: For best results, we suggest you use your Professional Effects strips first. Use 1 every day, or as close to every day as you can, until the entire set of Professional Effects strips is complete. Professional Effects strips should be worn for 45 minutes. After you have finished using your Professional Effects kit, you can use 1 Supreme Bright Boost strip each month thereafter, to maintain your white smile. Supreme Bright boost strips are worn for 1 hour. If you have any questions, please give us a call at (800) 395-8423.

We're sorry to hear your order didn't contain everything you were expecting, and are happy to help further. When you have a chance, please give Sam's Club a call at 1-888-746-7726, as they can best assist you.