We're sorry to hear this, and we'll be sure to let our team know how you feel. We can assure you that we have strict quality controls in place to ensure our Whitestrips reach you in the best possible condition. It may be helpful to know that this listing is meant to ship in its own container, which is why you didn't receive it in the original packaging. While instructions aren't included due to this packaging, they can be found online on this listing. To use, simply apply Crest 3D Whitestrips Professional Effects for 45 minutes a day and Supreme Bright Boost for 60 minutes a day. If you'd any further assistance, please give us a call at (800) 395-8423.

We're sorry to hear this, Frank, since our Whitestrips go through many quality checks to ensure that you can enjoy the best possible results with them. Consumer testing and clinical studies have shown that Whitestrips are effective. However, if you have stubborn stains you may need to use a second box of Whitestrips to achieve the results you want. We'd also like to mention that this product isn't intended to include our Crest light device. We'll be sure to pass your comments along to our team, and please give us a call at (800) 395-8423 if there's anything more we can assist you with.

Sheila, we're so sorry to hear your Whitestrips were dry, and are happy to help. Please know, we have many quality checks in place to ensure only the best products reach you. We'd really like to help you further with this, so when you have a chance, please give us a call at (800) 395-8423.