We can assure you that our products go through many quality checks to ensure they reach you in the best possible condition, and we apologize for any confusion. We'd like to mention that this product is intended to arrive in a cardboard box, as it's suppose to ship in its own container. For best results, we suggest you use your Professional Effects strips first. Use 1 every day, or as close to every day as you can, until the entire set of Professional Effects strips is complete. Professional Effects strips should be worn for 45 minutes. After you have finished using your Professional Effects kit, you can use 1 Supreme Bright Boost strip each month thereafter, to maintain your white smile. Supreme Bright boost strips are worn for 1 hour. As well, the box should contain 27 sachets in total. We hope this is helpful, and your comments will be shared with our team. If you'd like any further assistance, please give us a call at (800) 395-8423.

We're sorry this has been your experience, Drea, since we can assure you that our products go through many quality checks to ensure that they reach you in the best possible condition. We'd like to mention that this product isn't intended to arrive in the original packaging, as it's SIOC (ship in own container). While instructions aren't included, they can be found on this online listing. Simply apply Crest 3D Whitestrips Professional Effects for 45 minutes a day and Supreme Bright Boost for 60 minutes a day. As well, you should receive 27 treatments or 27 sachets, for a total of 54 strips. We'd like to learn more and answer any further questions you may have, so please give us a call at (800) 395-8423 when you're able.

We're sorry to hear this, Patty, since we can assure you that our Whitestrips go through many quality checks to ensure that they reach you in the best possible condition. To clarify, there are 27 treatments, or 27 sachets, included, and each treatment is 2 strips, for a total of 54 strips. As well, this listing is meant to ship in its own container, and doesn't contain instructions due to this packaging. To use, simply apply Crest 3D Whitestrips Professional Effects for 45 minutes a day and Supreme Bright Boost for 60 minutes a day. Instructions can also be found online on this listing. We hope you find this helpful, and please give us a call (800) 395-8423 if you have any questions.

We're sorry for any confusion, Stacy. We can assure you that our Whitestrips go through strict quality checks to ensure that they reach you in the best possible condition. This product is intended to arrive in a cardboard box, as it ships in its own container. We'd also be happy to share the instructions with you. For best results, we suggest you use your Professional Effects strips first. Use 1 every day, or as close to every day as you can, until the entire set of Professional Effects strips is complete. Professional Effects strips should be worn for 45 minutes. After you have finished using your Professional Effects kit, you can use 1 Supreme Bright Boost strip each month thereafter, to maintain your white smile. Supreme Bright boost strips are worn for 1 hour. We hope this is helpful, and please give us a call at (800) 395-8423 if you'd like any further assistance.

We're sorry you feel this way, and we'll be sure to share your feedback with our team. It may be helpful to know that this product isn't intended to arrive in its original packaging, since it's a SIOC (ship in own container). As well, instructions aren't included, but you are able to find them on this online listing. Simply apply Crest 3D Whitestrips Professional Effects for 45 minutes a day and Supreme Bright Boost for 60 minutes a day. We're always here to help, so please give us a call at (800) 395-8423 if you have any questions.