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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4 out of 5 stars
stars
330 ratings223 reviews
  1. 5 stars63% (208)
  2. 4 stars10% (32)
  3. 3 stars8% (25)
  4. 2 stars5% (16)
  5. 1 star15% (49)
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Showing 111-120 of 223 reviews
May 9, 2025
Reviewer name: May
1 out of 5 stars
1 out of 5 stars review

Poorly assembled

Hotel premier hybrid firm mattress. I purchased this mattress about 5 months ago and immediately noticed it was crooked the foam and coils didn't line up on some of the edges which resulted in one side of the mattress having no coils under the foam and caused it to gave way as soon as you sat on the edge. Husband already fell off the bed twice because of this, but the only reason we kept this long is because it took us so long to look for a mattress in the first place, we live 24 miles away from the store, and retuning it required us finding time and a vehicle big enough to transport back to the store. When you lie on the bed where all layers line up it is actually very comfortable which is why we found this so dissapointing going through the hassle of returning it and looking for a different mattress which we are still in the process of. If i could be garanteed this wouldn't happen again I would probably get it again since it was comfortable, but buying it and having to return it again if it comes out poorly assembled again is just not something I want to deal with.

Helpful?30AH1NYCYB8Y13890064666
reply from Performance Sleep Products

Hi May, thank you for taking the time to share your experience with us. I'm truly sorry to hear about the issues you've encountered with your mattress. It’s clear that the misalignment of the foam and coils has caused significant inconvenience and frustration, and I completely understand how disappointing this must be—especially after the effort you put into selecting a mattress and the challenges involved in returning it. We appreciate your honest feedback, and I want to assure you that this is not the standard we strive for. Your comfort and safety are extremely important to us, and we take quality concerns like this very seriously. To help resolve this, I’d like to offer the following options: Return Assistance: If you prefer to return the mattress, you can contact customer service at the Club and help you with a return. New Mattress: We are happy to send you a new mattress to replace this one. Please let us know which option works best for you, or if there’s anything else we can do to make this right. Your comfort and satisfaction are our top priorities, and we’d love the opportunity to restore your trust in our products.

May 25, 2025
Reviewer name: GG
3 out of 5 stars
3 out of 5 stars review

Members Mark

Ordered King Medium. This was my first hybrid bed in a box. I have had the mattress for 6ish months... i am a side sleeper. Female, 53, 165 pounds and 5'4. At first it was good...but now my hips and lower back are hurting me. BTW I take Aleve at night too. The mattress has nothing wrong with it...no sag or indent. Just not working for side sleeping.

Helpful?30AH1NYCYB8Y13890064666
reply from Member's Mark Team

Thanks for sharing your experience, GG, it sounds frustrating to deal with discomfort after initially liking your mattress. Since you're a side sleeper and have been experiencing hip and lower back pain after about six months, even though the mattress shows no visible sagging, it may be the firmness level that puts pressure on your hips. You can try a pillow between your legs for alignment, or you are eligible for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact the Member Support at (888) 301-0332 for more information.

Sep 16, 2024
Reviewer name: Houston family 2024
5 out of 5 stars
5 out of 5 stars review

Comfortable and More Affordable

Choosing a mattress is a lot of work. We first decided what type of mattress we wanted. We tried out several options at furniture stores and Mattress Firm and realized that we wanted a Medium-Firm Hybrid with cooling layers on top. This Member's Mark mattress was the most affordable mattress that I could find that matched all of our requirements and it is a bonus that it is 14 inches. We bought the medium and we absolutely love it. It may be very similar to the Nectar Hybrid 14 inch. Great job Sam's Club! We hope that more Member's Mark products that are good quality like this one are available in the future. Thank you!

Helpful?30AH1NYCYB8Y13890064666
reply from Performance Sleep Products

Hi Houston family - We are pleased to hear that you are loving your new mattress! Thank you for your purchase :)

Feb 25, 2025
Reviewer name: DarGlor
1 out of 5 stars
1 out of 5 stars review

 Misleading Advertising, Poor Quality

We purchased this mattress in Decembrr 1st, specifically because Sam’s Club stated it would arrive before we left for a month-long vacation. That turned out to be completely false. When we realized the delivery would be late, we attempted to stop it, but Sam’s Club’s customer service was an absolute nightmare—outsourced to a call center where communication was difficult, and in the end, they were completely useless. No surprise there—Sam’s Club’s delivery service is notoriously bad. Major Sizing & Build Quality Issues When we finally set up the mattress in January, we immediately noticed serious problems. It’s not even a true king size—it’s 3 inches too short and 1.5 inches too narrow. On top of that, the coil springs were sticking out on the ends and sides, making it uncomfortable and even painful to get in and out of bed. It feels like they forgot to add the edge band, making this mattress look and feel cheap and poorly constructed. False Advertising – NOT a Tempur-Pedic Alternative Sam’s Club advertises this mattress as comparable to the Tempur-Pedic Adapt Hybrid ($3,200 retail price)—but that’s completely misleading. My wife and I went to test the real Tempur-Pedic in-store, and there is absolutely no comparison. The Sam’s Club mattress lacks the comfort, support, and durability of a high-quality mattress. It’s just a cheap knockoff designed to trick buyers into thinking they’re getting a premium product. Deceptive Business Claims Even worse, Sam’s Club’s ad claims this company has been in business for 140 years—but in reality, they’ve only been making mattresses for a few years. This is just another marketing gimmick meant to mislead consumers. Final Verdict: A Complete Waste of Money This mattress is low-quality, falsely advertised, and sold at a price that tricks people into thinking it’s high-end. Between the delivery issues, false claims, and poor construction, this has been a frustrating experience from start to finish. If you’re considering buying this mattress from Sam’s Club—DON’T. Save yourself the hassle and look elsewhere.

Helpful?30AH1NYCYB8Y13890064666
reply from Performance Sleep Products

Thank you for bringing this to our attention, and I’m truly sorry to hear about the issues you've experienced with your mattress. That’s definitely not the quality we aim to provide, and I understand how frustrating and disappointing this must be. The discrepancies in size and the exposed coil springs you described are serious concerns, and we’d like to make this right. Could you please provide your order number and any photos of the mattress showing the sizing or spring issues? This will help us investigate the matter further and offer you the best possible resolution—whether that’s a replacement, or refund. Again, I sincerely apologize for the inconvenience. We’re committed to ensuring your satisfaction and look forward to resolving this promptly. Please go to the Customer Service at the Club where this was purchased so the team can help you!

Mar 14, 2026
Reviewer name: MICHAEL
3 out of 5 stars
3 out of 5 stars review

Plush is Soft. Maybe Medium is Better

Purchased King Plush Style. Wife is 130lbs and I am 200lbs. She is doing Well. I am feeling Sunk in already. Heavy Mattress. Overall Rate it a C. My hips when im on my back and side go in to far leaving my lower backside uncomfortable. I am 6ft tall so I'm not like im a huge guy. Unsure of this purchase. Maybe Medium would have been better.

Helpful?30AH1NYCYB8Y13890064666
Dec 13, 2024
Reviewer name: historyf24
2 out of 5 stars
2 out of 5 stars review

Comfy but not the right size.

Ordered the medium Cal King mattress. Seemed like a very comfortable and solid mattress. Inflated very quickly. I like a firmer mattress and this one was just a little soft for me but a good compromise with my wife who likes a softer mattress. However, noticed almost immediately though that the bed was short. A Cal King is supposed to be 84 inches long. This one was about 80 1/2 inches long. Literally the size of a regular king and was way short for the bed frame. I let it sit for almost a week, never got longer. Not sure if it was a defect or that's just the size they made it. Returned.

Helpful?30AH1NYCYB8Y13890064666
reply from Performance Sleep Products

Hi - We are very sorry to hear that you had to return your mattress due to a sizing in length defect. We hope that your return process was hassle-free with our 100% Member's Satisfaction Guarantee.

May 30, 2026
Reviewer name: Kaitlyn
5 out of 5 stars
5 out of 5 stars review

GOAT mattress on a budget

We desperately needed a new mattress for two adults and two dogs. We are larger people and sleep with 60 lb and 12 lb dogs. This mattress is supportive for all the weight it carries from us. We got the medium so we could feel the support but also a touch of plush. Better sleep days are ahead for sure. We have been sleeping on it for about a week and my body is already feeling much better. I have arthritis and my stiffness is much improved so far. As for the unboxing, it was so simple. We opened the box and took the plastic off. The mattress looked and smelled clean. We allowed it to rise and had zero issues with it not being true to size. just buy it already!

Helpful?30AH1NYCYB8Y13890064666
Aug 12, 2024
Reviewer name: sadsephiroth
4 out of 5 stars
4 out of 5 stars review

Would be five stars if FedEx wasn't the carrier.

The mattress is great. More of a medium firm, but plenty of give and bounce being a hybrid with foam vs latex. Will update if after a few weeks there are any issues. Ships from the same factory as nectar and the other popular hybrid mattresses. FedEx has yet to deliver a single Sam's club order by the original estimated date. Ever. I would like an option to choose a different shipper.

Helpful?30AH1NYCYB8Y13890064666
May 21, 2026
Reviewer name: Colorado Review
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great bed

solid, but forms to you, very comfortable.

Helpful?30AH1NYCYB8Y13890064666
May 28, 2025
Reviewer name: Gio
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Firmes

It said is medium but is really sof

Helpful?30AH1NYCYB8Y13890064666
reply from Member's Mark Team

We are sorry the medium was not firm enough for you, Gio. Please know that you are eligible for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 if you need assistance.