Thank you for sharing this with us, and we are sorry to hear this happened! Our products go through many quality checks to ensure they reach you in perfect condition and deliver the benefits as advertised. Always Infinity Overnight pads are our lightest, most absorbent thin pad from Always. It may be helpful to know that Always pads are specifically designed to handle menstrual fluid, which has a thicker consistency than urine. While we understand some women have used our feminine hygiene products for their incontinence needs, and it is perfectly safe to do so, we recommend Always Discreet adult incontinence products designed specifically to handle urine, which has a thinner consistency and higher absorbency needs of bladder leaks. Always Discreet has many versions to help with your personalized needs. We'd love to learn more and see how we can help find the best product for you! When you have some time, please give us a call at (800) 888-3115, 9 am-6 pm EST, Monday-Friday.

The quality of our products is extremely important to us, Rose, and they go through many checks to make sure they reach you in the best possible condition, so we're sorry to hear your recent purchase didn't provide the comfortable protection that both you and we would expect. We'd like to learn more to share with our Quality Team and help with this, so please give us a call at (800) 888-3115.

Always Infinity is designed to provide up to 8 hours of comfortable, leak-free protection, Kat, so we're truly sorry to hear you didn't receive the protection that both you and we would expect. Our products go through many quality checks to make sure they perform up to our high standards, so we'd like to learn more to share with our Quality Team and help with this. Please give us a call at (800) 888-3115.

I'm sorry to hear about your experience with the chemical/plastic smell in your Always pads. Your feedback is important, and we’ll share it with our quality assurance team. Thank you for bringing this to our attention! For further assistance, feel free to contact us at (800) 888-3115.

We’re very sorry about your experience. We understand how upsetting something like this can be. Please know, safety is our top priority, all our products are thoroughly evaluated to be safe when used as directed and this isn’t what we would expect. Please contact us at (800) 888-3115 so we can learn more.