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Customer reviews for Serta SleepTrue 13" Medium Hybrid Mattress for
Serta SleepTrue 13" Medium Hybrid Mattress
4.2 out of 5 stars
stars598 ratings262 reviews
  1. 5 stars63% (377)
  2. 4 stars16% (96)
  3. 3 stars6% (35)
  4. 2 stars4% (25)
  5. 1 star11% (65)
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Showing 161-170 of 262 reviews
Jun 8, 2022
RonnieG
4 out of 5 stars review

Verified Purchase

Good value for the price

Good value for the price, does transfer partner movement, though

Helpful?1C6YP72NOOYH13888664019
Oct 7, 2021
Ram
5 out of 5 stars review

Verified Purchase

Great Quality Mattress

I got this mattress for my sister and she's very happy with it.

Helpful?1C6YP72NOOYH13888664019
Dec 5, 2021
liz
5 out of 5 stars review

Verified Purchase

Nice queen mattress

Nice queen mattress. I bought this for our guestroom. Good quality at a reasonable price!

Helpful?1C6YP72NOOYH13888664019
Dec 1, 2021
Beccy
5 out of 5 stars review

Verified Purchase

The best mattress ever

Perfect. I would buy again. These are the best.

Helpful?1C6YP72NOOYH13888664019
Jul 7, 2022
george white
4 out of 5 stars review

Verified Purchase

Mattress new

good product & value

Helpful?1C6YP72NOOYH13888664019
Mar 29, 2021
Dan
3 out of 5 stars review

Verified Purchase

Not back friendly

Firmer than advertised

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Sep 3, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Best Purchase Ever!!!

This mattress is awesome

Helpful?1C6YP72NOOYH13888664019
Jul 2, 2022
YourTWChickcom
5 out of 5 stars review

This mattress is PERFECT!

We absolutely LOVE this mattress! We have had Sleep Number, My Pillow and Tempurpedic... but this mattress out performs them ALL. It is the perfect combination of structure and softness! Neither of us want to get up in the morning! AND I cannot feel my partner moving! It's really worth every cent!

Helpful?1C6YP72NOOYH13888664019
Jul 20, 2023
Vinny
1 out of 5 stars review

I'm Very Disappointed

I bought this for my daughter thinking it is the same quality as my boys conventional Queen Serta mattresses that I bought 10 years ago. This bed has no support whatsoever. I'm 135 lbs and when I sit on the edge of the mattress, I feel like I'm sliding off; it is that bad. I bought a Zinus 10" hybrid and it is better than this 13" Euro top Serta hybrid mattress.

Helpful?1C6YP72NOOYH13888664019
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing your daughter with the support you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Dec 17, 2022
CookieQueen
1 out of 5 stars review

Yikes!

Getting this mattress was a production that should have been a warning sign to abandon ship and cancel the purchase. I've had this thing for 43 nights and have slept on it maybe 20, choosing instead to stay on the couch when I fall asleep there. It has no give anywhere and my entire body aches when I wake up. Sleeping through the night is nearly impossible, the discomfort waking me up! My dog would rather sleep on the floor at night instead of on the bed like normal! I gave it one star because it came in a box and was easy to unpack. How do I return this 21st century torture slab?!?!

Helpful?1C6YP72NOOYH13888664019
reply from Serta Team

Hi there! Thank you for taking the time to leave a review. We value your feedback and would love to get this resolved for you immediately. So that we can best assist, we'd like to encourage you to contact our dedicated Sam's Club Serta team at (385) 256-9674. They will be able to provide some additional information, discuss potential options, and help with a warranty claim if needed.