Hi Jennifer, thank you for your review and for bringing this to our attention. We’re disappointed to hear about your experience, especially your concern regarding false advertising. This isn’t our usual standard, and we understand how frustrating this must be. While we’re unsure what may have led to this type of feedback, we want you to know that your experience matters, and if there is anything we can do to help turn around these sentiments, please don’t hesitate to reach out. You’re welcome to contact Sam’s Club customer service or our own customer service team directly. Please contact us at 1-800-365-0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right. Kind regards, Ninja Kitchen

Hi Jacqui, Thank you for sharing your feedback about the Ninja NeverStick Ceramic Pro 12-Piece Cookware Set. We’re sorry to hear about your concerns regarding the design of the lids and your observations about the reviews. Your feedback is incredibly important to us, and we’ll share it with our product development team to explore potential improvements. If you’d like assistance or additional information about the cookware, our customer service team is here to help. Please don’t hesitate to reach out to us at 1-800-365-0135. We appreciate your input and hope we can enhance your experience with Ninja products in the future. Kind regards, Ninja Kitchen

Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience with our product did not meet your expectations. We greatly value our customer's opinions as they help us continuously improve and develop products that truly meet the needs of those who trust us. In the meantime, if you need additional assistance or would like to discuss your situation further, please don't hesitate to contact our customer service team at 1-800-365-0135. We will be happy to help. Once again, we appreciate your feedback and look forward to providing you with a more satisfying experience in the future. Kind regards, Ninja Kitchen.

Hello Tero, Thank you for taking the time to leave a review. We're so sorry to hear that your NeverStick set peeled after 6 months and you threw it away. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future. If you require any assistance with your Ninja products, do not hesitate to contact us at 1-800-365-0135. Kind regards, Ninja Kitchen