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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4 out of 5 stars
stars
328 ratings222 reviews
  1. 5 stars63% (207)
  2. 4 stars10% (32)
  3. 3 stars8% (25)
  4. 2 stars5% (16)
  5. 1 star15% (48)
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Showing 81-90 of 222 reviews
Jul 2, 2026
Reviewer name: Michael
5 out of 5 stars
5 out of 5 stars review

true medium firmness, very cool sleeping mattress

I bought this in queen size a couple of months ago and I think it's great. A true medium firmness. I had bought the 13" eurotop members mark medium firmness hybrid before buying this mattress and it was stiff as a board and it held heat like a pure memory foam. I returned it after a couple of weeks. This mattress is very cool to sleep on as well as plush enough for a 240 pound side sleeper like me w/o being swallowed up by the mattress.

Helpful?30AH1NYCYB8Y13888561639
Jun 27, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Best choice for a great mattress under $1,000

Highly recommend for anyone who has never bought a new mattress and is on a budget. We did not want to spend over $1000. I did some research and tried a mattress that we did not see or lay on in person. The reviews did not lie. It is so comfortable. Definitely feels like the higher end hotel beds we have slept on. It arrives in a box. We took it out of the box and placed it on the bed before unwrapping the package. Let it sit for a good 6-8 hours then we slept on it that night. It is a good firmness. Not too hard and not smushy. It is great. My husband overslept after the second night and said it was my fault for buying such a comfortable mattress. I'll take that as a good thing.

Helpful?30AH1NYCYB8Y13888561639
Jul 2, 2026
Reviewer name: VIPUL
3 out of 5 stars
3 out of 5 stars review

returning is a nightmare

mattress is good quality and comfortable. however firm mattress is too soft and therefore lacks good back support. i decided to return it. however its been a nightmare to return this. once its out of the box, its not easy to just take it the club. it needs sams club's carriers to pick it up. i have been calling sams for last 1.5 months to get this picked up to no success so far. its such a waste of time, specially due to annoying AI customer service that would repeat the same stupid answers everytime instead of transferring to a human. after 1.5 months, the mattress is still sitting in my hallway and my refund is still stuck.

Helpful?30AH1NYCYB8Y13888561639
Jun 18, 2025
Reviewer name: Chad
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Mattress

Hesitantly bought this bc we couldn't lay on one before purchase but great mattress. Always had plush coil mattress before but wife and I love this mattress...especially for the cost. Would definitely recommend!

Helpful?30AH1NYCYB8Y13888561639
reply from Member's Mark Team

We are thrilled you and your wife love our hybrid mattress, Chad! Thank you for the 5-star review and recommendation!

Sep 3, 2026
Reviewer name: Robert
1 out of 5 stars
1 out of 5 stars review

I know it's not a $2,000 mattress but it's such a piece of crap. we're going to be sending it back. you bounce all over on that bed and the sides of the bed are very weak. just junk but what do you expect for 600 bucks?

Helpful?30AH1NYCYB8Y13888561639
Mar 1, 2025
Reviewer name: Greg
3 out of 5 stars
3 out of 5 stars review

Very soft, in fact too soft

If you buy the Ultra Plush, expect a SUPER SOFT mattress. In fact it is so soft, it feels like it is actually hurting rather than helping since there is virtually no support. We like a plush mattress but this is nuts. When you lie on it, and we are not big people, from the side you can only see 80% of us. Medium firm is probably the best. The other issue is sheets staying on. The cover is incredibly slick and the sheets slip off with ease. You will need a zip-on mattress cover that has some friction to keep the sheets from slipping off the corners. All it takes is getting in the bed and a corner will come off. We have the right sized, deep pocket sheets (from Sams). If your weight is in the 100 to 120 pound range, you may not sink like a rock. An average adult (I weigh 190), I am in a hole. This one is going to being returned.

Helpful?30AH1NYCYB8Y13888561639
reply from Performance Sleep Products

Hi Greg, Thank you for taking the time to share your experience with the Plush mattress. We’re truly sorry to hear that it didn’t meet your expectations. Comfort is highly subjective, and while some customers love the deep contouring feel of the Plush, we understand it may not be suitable for everyone—especially if you're looking for more support. Your detailed feedback about the lack of support, sheet slippage, and the sinking feeling is incredibly helpful, and we’ve shared it with our product team. We always aim to match the right mattress to the right sleeper, and it sounds like a Medium Firm option may indeed be a better fit for your preferences and body type. We're also sorry to hear about the trouble with your sheets staying in place. We’ve seen success with friction-based mattress protectors, just like you suggested, and we’ll consider including that tip in future materials. We appreciate you giving it a try, and we’re glad you’re making use of our return policy—it’s there for exactly this reason. If you’d like help selecting a model that better suits your needs, our team would be happy to assist. Warm regards

Jan 25, 2025
Reviewer name: aray2025
5 out of 5 stars
5 out of 5 stars review

Great For Hip Pain

I was nervous about purchasing a mattress online. But this mattress has been a great buy. I needed something that would reduce hip and lower back pain associated with side sleeping. After reading other reviews I decided to give it a try and am so glad I did!

Helpful?30AH1NYCYB8Y13888561639
Dec 13, 2024
Reviewer name: historyf24
2 out of 5 stars
2 out of 5 stars review

Comfy but not the right size.

Ordered the medium Cal King mattress. Seemed like a very comfortable and solid mattress. Inflated very quickly. I like a firmer mattress and this one was just a little soft for me but a good compromise with my wife who likes a softer mattress. However, noticed almost immediately though that the bed was short. A Cal King is supposed to be 84 inches long. This one was about 80 1/2 inches long. Literally the size of a regular king and was way short for the bed frame. I let it sit for almost a week, never got longer. Not sure if it was a defect or that's just the size they made it. Returned.

Helpful?30AH1NYCYB8Y13888561639
reply from Performance Sleep Products

Hi - We are very sorry to hear that you had to return your mattress due to a sizing in length defect. We hope that your return process was hassle-free with our 100% Member's Satisfaction Guarantee.

Nov 29, 2024
Reviewer name: bmeff
1 out of 5 stars
1 out of 5 stars review

Did not last very long!

This mattress does NOT hold ip. We purchased it in September and it is already broken down. It was much more plush than expected, as well. Save yourself the hassle and get a nicer one elsewhere. This one was great for the first few weeks and has two holes where we have slept for barely two months! The motion transfer is awful, as well. Such a disappointment. We are returning it for a full refund, it hasn’t even been 90 days.

Helpful?30AH1NYCYB8Y13888561639
reply from Performance Sleep Products

Hi Bmeff - I am sorry to hear that the Member's Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam's Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review. https://www.samsclub.com/content/returns?xid=ftr:return-refunds

May 9, 2025
Reviewer name: May
1 out of 5 stars
1 out of 5 stars review

Poorly assembled

Hotel premier hybrid firm mattress. I purchased this mattress about 5 months ago and immediately noticed it was crooked the foam and coils didn't line up on some of the edges which resulted in one side of the mattress having no coils under the foam and caused it to gave way as soon as you sat on the edge. Husband already fell off the bed twice because of this, but the only reason we kept this long is because it took us so long to look for a mattress in the first place, we live 24 miles away from the store, and retuning it required us finding time and a vehicle big enough to transport back to the store. When you lie on the bed where all layers line up it is actually very comfortable which is why we found this so dissapointing going through the hassle of returning it and looking for a different mattress which we are still in the process of. If i could be garanteed this wouldn't happen again I would probably get it again since it was comfortable, but buying it and having to return it again if it comes out poorly assembled again is just not something I want to deal with.

Helpful?30AH1NYCYB8Y13888561639
reply from Performance Sleep Products

Hi May, thank you for taking the time to share your experience with us. I'm truly sorry to hear about the issues you've encountered with your mattress. It’s clear that the misalignment of the foam and coils has caused significant inconvenience and frustration, and I completely understand how disappointing this must be—especially after the effort you put into selecting a mattress and the challenges involved in returning it. We appreciate your honest feedback, and I want to assure you that this is not the standard we strive for. Your comfort and safety are extremely important to us, and we take quality concerns like this very seriously. To help resolve this, I’d like to offer the following options: Return Assistance: If you prefer to return the mattress, you can contact customer service at the Club and help you with a return. New Mattress: We are happy to send you a new mattress to replace this one. Please let us know which option works best for you, or if there’s anything else we can do to make this right. Your comfort and satisfaction are our top priorities, and we’d love the opportunity to restore your trust in our products.