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Customer reviews for Aura 15" Walden Digital Photo Frame for
Aura 15" Walden Digital Photo Frame
4.7 out of 5 stars
stars162 ratings154 reviews
  1. 5 stars83% (135)
  2. 4 stars7% (12)
  3. 3 stars6% (9)
  4. 2 stars1% (1)
  5. 1 star3% (5)
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Showing 121-130 of 154 reviews
Jul 2, 2023
JudyV
5 out of 5 stars review

Our new Walden frame

Our new frame is the centerpiece of our living room. The large screen means no more “moving in closer” to get a clear view of faces or interesting backgrounds. Our first frame could not show videos of any length. We really appreciate that the Walden frame can.

Review from auraframes
Helpful?536YD1D7UU1K13888313605
Nov 20, 2023
RandyU
5 out of 5 stars review

No one can compete with Aura

This is my fourth Aura frame. That, right there, should tell you just how superior they are to all other digital frames. Forget that they are incredibly easy to set up. Focus on the beautiful graphics presented. My newer pictures look unbelievable, and even some of my older photos were brought back to life in a stunning display. I’ve waited so long for them to offer a larger frame, and now they do. I am so excited. You should be, too. Get yours today. They are worth it!

Review from auraframes
Helpful?536YD1D7UU1K13888313605
Dec 5, 2023
MarkJ
5 out of 5 stars review

Great Product!

Awesome experience. Have purchased a few for grandparents and family members. Easy set-up, love the fact you can pre-load photos before the frame even arrives, and the limitless amount of photos you can add. Also love that you can add photos from a computer, not just your iPhone!

Review from auraframes
Helpful?536YD1D7UU1K13888313605
Dec 7, 2023
KenO
5 out of 5 stars review

New larger frame

New Walden frame is beautiful. Great high-res 15" display. Was just adding to existing frame and wanted to get pix on both. Mark from customer service got back to me same day with instructions to get up and running. Very happy with both our frames. Keeps a great connection to our whole large family that is spread across the US and other countries. Highly recommend this product

Review from auraframes
Helpful?536YD1D7UU1K13888313605
Nov 25, 2023
NicoleK
5 out of 5 stars review

Love seeing our photos!

Got my frame set up and was really enjoying it. Real easy set up, and the gifting component is nice. Seemed that photos weren’t sequencing correctly, so after reaching out they helped me fix the issue. A few days later I had multiple black marks appear on the edge of the screen, and reached out again. They refunded my frame and let me keep it, and I have another one pre-ordered to arrive soon to replace it. The customer service representatives I worked with were helpful. I love the large size of the screen so I can see my photos across the room, and I like the overall look of the frame. I wish there was an option for a faster transition time than 15 seconds, and an option to see my newly added photos sooner. I also wish I could turn the frame on/off from the app, so if I’m leaving and forgot to shut it off I can still do it remotely. The app is easy to use and I like that I can “crop” photos automatically and manually to better fill my frame. I also bought another brand and compared the frames side by side and like this one better. The colors and screen quality were better. Despite a few challenges and dislikes, all in all I’d recommend it and buy it again!

Review from auraframes
Helpful?536YD1D7UU1K13888313605
Dec 8, 2023
DanA
1 out of 5 stars review

Screen protector residue stuck to screen

I purchased a Walden frame but when I opened it the screen protector left a residue on the screen that was very difficult to fully remove. I was told this happened to a small number of Walden frames but the replacement that they sent had the same exact issue.

Review from auraframes
Helpful?536YD1D7UU1K13888313605
Dec 27, 2023
KevinK
3 out of 5 stars review

Glass screen protector stuck to screen

I purchased the Walden as a Christmas gift for my wife and the glass screen protector did not remove cleanly leaving a film stuck to 80% of the screen. I did not want to go though the return process, so I spent hours cleaning the screen. It is not perfect, so I still may need to return her new Walden picture frame. We are still Aura frame fans and still recommend this product. If this happens to you, don't waste time experimenting with cleaning solutions and go directly to using packing tape to remove the film.

Review from auraframes
Helpful?536YD1D7UU1K13888313605
Dec 2, 2023
RobertY
5 out of 5 stars review

Well made

Love the large size of the frame. Only two small recommendations. One, the shortest time available for each picture on the screen is 15 seconds. Wish there was an option for 5 seconds. Second, the frame is set for landscape only and any portrait picture sent to the frame cuts off part of the top of the picture.

Review from auraframes
Helpful?536YD1D7UU1K13888313605
Nov 18, 2023
DixieneE
5 out of 5 stars review

A fabulous gift

I have enjoyed my Aura frame since the day I received it. And I'm so happy we can now get the larger Walden. I've just purchased for gifts and can hardly to give them so the recipients can experience this also. And the customer service is fabulous. So very helpful and considerate.

Review from auraframes
Helpful?536YD1D7UU1K13888313605
Dec 8, 2023
donaldm
5 out of 5 stars review

Excellent customer service

I would like to thank Laura for the excellent customer service. My questioned were answered in a time frame that exceeded my expectations. I have received my frame but due to the fact that it is a gift it still remains unopened so it impossible for me to comment on its performance at this time but I have little doubt that it to will exceed my expectations. Once again thank you Laura

Review from auraframes
Helpful?536YD1D7UU1K13888313605