I purchased the Walden as a Christmas gift for my wife and the glass screen protector did not remove cleanly leaving a film stuck to 80% of the screen. I did not want to go though the return process, so I spent hours cleaning the screen. It is not perfect, so I still may need to return her new Walden picture frame. We are still Aura frame fans and still recommend this product. If this happens to you, don't waste time experimenting with cleaning solutions and go directly to using packing tape to remove the film.

I love the size and the display quality. Software could be better: 1- if you decide the place the frame horizontally, your portraits (or photos that are 7x5 size as opposed to 4x6 size) will be cut off. Wish the software was smart enough to “fit to frame”. I believe you can do it manually one picture at a time but I have too many photos to do this with my fingers 2- Walden doesn't have the photo match capability that Carver has 3- Initially I thought their shuffle logic was flawed cause it showed the same photo in a pool of 200 every 3-4 minutes. But no! The issue is when you upload 100 photos from Google Photos, it needs time … overnight to include them in the randomizer batch. Can still force display from the app right after upload 4- My long lasting pet peeve is lack of folders in the app. I wish I could have multiple folders to display. For example: my travel photos vs my dog. But I understand it is a business decision so people purchase multiple frames (see myself)

We like the gift BUT the protective film has been very hard to take off and is ruining the screen......I hope Aura reads this review and reaches out to me so that we can fix this problem. I may need you to send me a new frame unless you have a better idea THANKS!

Our new frame is the centerpiece of our living room. The large screen means no more “moving in closer” to get a clear view of faces or interesting backgrounds. Our first frame could not show videos of any length. We really appreciate that the Walden frame can.

I have enjoyed my Aura frame since the day I received it. And I'm so happy we can now get the larger Walden. I've just purchased for gifts and can hardly to give them so the recipients can experience this also. And the customer service is fabulous. So very helpful and considerate.

I purchased a Walden frame but when I opened it the screen protector left a residue on the screen that was very difficult to fully remove. I was told this happened to a small number of Walden frames but the replacement that they sent had the same exact issue.

This is my fourth Aura frame. That, right there, should tell you just how superior they are to all other digital frames. Forget that they are incredibly easy to set up. Focus on the beautiful graphics presented. My newer pictures look unbelievable, and even some of my older photos were brought back to life in a stunning display. I’ve waited so long for them to offer a larger frame, and now they do. I am so excited. You should be, too. Get yours today. They are worth it!

Got my frame set up and was really enjoying it. Real easy set up, and the gifting component is nice. Seemed that photos weren’t sequencing correctly, so after reaching out they helped me fix the issue. A few days later I had multiple black marks appear on the edge of the screen, and reached out again. They refunded my frame and let me keep it, and I have another one pre-ordered to arrive soon to replace it. The customer service representatives I worked with were helpful. I love the large size of the screen so I can see my photos across the room, and I like the overall look of the frame. I wish there was an option for a faster transition time than 15 seconds, and an option to see my newly added photos sooner. I also wish I could turn the frame on/off from the app, so if I’m leaving and forgot to shut it off I can still do it remotely. The app is easy to use and I like that I can “crop” photos automatically and manually to better fill my frame. I also bought another brand and compared the frames side by side and like this one better. The colors and screen quality were better. Despite a few challenges and dislikes, all in all I’d recommend it and buy it again!

Love the large size of the frame. Only two small recommendations. One, the shortest time available for each picture on the screen is 15 seconds. Wish there was an option for 5 seconds. Second, the frame is set for landscape only and any portrait picture sent to the frame cuts off part of the top of the picture.

New Walden frame is beautiful. Great high-res 15" display. Was just adding to existing frame and wanted to get pix on both. Mark from customer service got back to me same day with instructions to get up and running. Very happy with both our frames. Keeps a great connection to our whole large family that is spread across the US and other countries. Highly recommend this product