Hi Adella.Thank you for your feedback. We understand your concerns about the performance and functionality of your LG TV model 55UT7550AUA, including the issues with the remote.Please send us a private message on our social media platform via @LGUSSupport. We can provide guidance on the features of your TV and help with any other concerns you may have. We’re here to assist you and ensure you have a positive experience with our products.^Sam

Hello there, Craig. Thank you for sharing your experience with us. We understand your inquiry regarding the difficulty in accessing standard channels on your LG 55” Class UT7550 Series 4K UHD Smart TV. We understand that while the picture is great, navigating to your preferred content can be a struggle. <br />https://www.samsclub.com/ip/lg-55-class-ut7550-aub-series-led-4k-uhd-webos-23-smart-thinq-ai-tv-55ut7550au/13887904794<br />For further assistance and any specific concerns you may have, please contact us on lgdigitalcare&#64;lg.sprinklrsupport.com. We appreciate your patience. —Renzo

Hi there, Jeff. Thank you for sharing your experience with us. We understand your inquiry regarding the setup process for your LG 55” Class UT7550 Series 4K UHD Smart TV. We understand that syncing your cable box and remote has been difficult. To help with the connection, we recommend using the Device Connector or Universal Control Settings found in the TV’s connection menu. <br />https://www.samsclub.com/ip/lg-55-class-ut7550-aub-series-led-4k-uhd-webos-23-smart-thinq-ai-tv-55ut7550au/13887904794<br />For further assistance and any specific concerns you may have, please contact us on lgdigitalcare&#64;lg.sprinklrsupport.com. We appreciate your patience. —Renzo