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Customer reviews for SAMSUNG 43" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN43TU700DFXZA for
SAMSUNG 43" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN43TU700DFXZA
4.5 out of 5 stars
stars
10.6K ratings10.1K reviews
  1. 5 stars70% (7,439)
  2. 4 stars18% (1,926)
  3. 3 stars5% (572)
  4. 2 stars2% (263)
  5. 1 star4% (446)
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Showing 8,301-8,310 of 10,164 reviews
Dec 5, 2021
Reviewer name: MAD BUYER
1 out of 5 stars
1 out of 5 stars review

DON'T BUY

i hate this tv. it keeps losing the tv signal. the cable company came out to make sure it isnt their lines, which it wasnt. only tv in the house that is a samsung and only tv that loses its signal. buyer beware. a good price for a bad tv ends up being a bad price.

Review from Samsung US
Helpful?4MIORSM0V94P13887411620
reply from Samsung Brand Ambassador

Hi, Thank you for sharing the issues you are experiencing with your Samsung TU7000 TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions

Sep 26, 2020
Reviewer name: Russ
3 out of 5 stars
3 out of 5 stars review

Great TV, Horrible User Interface

the tv itself is fantastic. great picture quality. but the user experience is awful. i've been an appletv user for far too long and the remote control, apps and ui are horrific. the most annoying feature is the samsung tv feature which seems to force one of their random channels on you. the built in apps can't be removed. i ended up deleting as many apps as i could and logged out of the samsung features. that seemed to help dumb things down a bit. occasionally the tv says my appletv has powered off, but it hasnt. when you set a sleep timer it doesn't take into account that you have an active stream from the appletv so you have to scramble for the remote.

Review from Samsung US
Helpful?4MIORSM0V94P13887411620
reply from OBA

Russ: Thank you for purchasing the TU7000 TV and for your review. Your thoughts regarding the remote design is important to us and will be shared with our internal teams. Should you ever have questions or need help with TV features, specs, or operation, we are here to help. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options - Samsung Solutions

Aug 23, 2021
Reviewer name: dog mom
1 out of 5 stars
1 out of 5 stars review

LEMON

We bought this on August 4, 2021 and so far have been able to watch HULU once. The streaming services ask us to sign in repeatedly then don't work I have spend hours on the Samsung help line, unplug the TV, push this do that etc etc and all is fine until you try to watch something. Yesterday HULU took 20 minutes to do nothing. So if you want a smart TV- get something else

Helpful?4MIORSM0V94P13887411620
Feb 20, 2022
Reviewer name: Spawny600
1 out of 5 stars
1 out of 5 stars review

Disappointing

As someone who ONLY buys Samsung TV's for the last 12 years, this is only the 2nd time I've been disappointed. The TV performed well, but was recently struck by an empty plastic water bottle, that was barely thrown. The result was about 4 inch horizontal and vertical pixel lines on the left side and bottom of TV, thus destroying it. No way to fix this, and the TV is just out of warranty. Looking for an LG to replace. I've never owned an LG, but if I'm impressed, I may be switching to them soon.

Helpful?4MIORSM0V94P13887411620
Apr 23, 2020
Reviewer name: FIrstKnight
5 out of 5 stars
5 out of 5 stars review

Great TV

I don't understand why people have problems with this TV. If you follow instructions carefully there's NP with it . IT works fine. The moment I got it and connected it with my cable and internet. it worked with np .. even the remote connected with my cable and it worked together with my cable all I use is one remote for everything I dont even have to use the remote that came with my cable. Picture is awesome its go clear. color works great. Sound is great. I connected my Bose system it was even better. I got no green spots like other people did either. I love the TV.

Review from Samsung US
Helpful?4MIORSM0V94P13887411620
Sep 20, 2020
Reviewer name: Skyman
1 out of 5 stars
1 out of 5 stars review

Don't Bother Buying This

this was the most disappointing tv purchase i ever made. it has an auto uhd to game mode for when you connect tge ps4 that was annoying and difficult to navigate turning it on/off. the app the tv suggests you to downloaf doesnt work on iphones. setting up the apps on the smart tv was non existent, as in didnt allow me to log in. i wish samsung made non smart tvs. because i havent had a satisfying samsung smart tv, ever. until samsung provides the choice to buy a non smart tv, i will never buy another samsung product

Review from Samsung US
Helpful?4MIORSM0V94P13887411620
reply from OBA

Skyman: Thank you for sharing your user experience using Game Mode with your TU7000 TV. Your feedback regarding the difficulty of navigation will be shared with our internal teams. The SmartThings app is compatible with iPhones. From your TV, you can monitor and configure smart devices you connected to the SmartThings service via the SmartThings app installed on them. You can receive notifications about the statuses of your connected devices. You must first be logged into your Samsung account. 1) Turn on your TV 2) Open the SmartThings app 3) Tap Add (the plus icon), and then tap Device. 4) Under By device type, tap TV, and then tap Samsung 5) Tap Start, select a location and room, and then tap Next 6) Input the PIN shown on the TV screen into the phone, and tap Done If you are unable to download apps to your TU7000 TV. Please try the following troubleshooting steps: Go to Settings > Support> Device Care > Start Device Care. This service checks memory and frees up unused cached memory and closes background apps if any. We also suggest you check your internet connection: 1. Use 5G WiFi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router I hope this helps to solve your concerns. If the issues persist, please reach out to Samsung Customer Support at: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options - Samsung Solutions

Apr 21, 2020
Reviewer name: ekunited
5 out of 5 stars
5 out of 5 stars review

Staying inside is so much better with this TV

[This review was collected as part of a promotion.] The Samsung TU7000 65" is a great TV for the money. While I expected excellent picture quality from Samsung, I was really surprised by how good the sound quality is without an added sound bar. The simple setup of our streaming accounts and user friendly menu saved me from connecting another streaming device. From movies to gaming, this is a great TV for a family of 6 stuck inside.

Review from The Insiders
Helpful?4MIORSM0V94P13887411620
Jul 19, 2021
Reviewer name: Morrison
1 out of 5 stars
1 out of 5 stars review

Disappointed product

terrible product. i am very disappointed, for the cost i pay i have gotten a much lower than expected performance, the main menu interface is very slow, the crystal processor does not give you any different experience than other cheaper brands, its resolution of 4k display is nothing exciting. it is a good product, but for the cost and the brand it should be something special and it is not.

Review from Samsung US
Helpful?4MIORSM0V94P13887411620
Apr 30, 2020
Reviewer name: wubba
5 out of 5 stars
5 out of 5 stars review

Beautiful Picture

[This review was collected as part of a promotion.] The image quality on this set is absolutely beautiful. I was impressed from the first moment that I turned it on. Most of my main streaming services came preinstalled and it didn't take very long to acquaint myself with the menus. As this is my first Samsung set since smart TVs became popular, I didn't have many expectations going into the experience. One thing in particular that I enjoyed is that right out of the box I can use the Samsung TV Plus app to load an on screen guide with a decent number of live TV channels including a few live news feeds (including CBSN) - a HUGE advantage for those of us that are desperately trying to cut the cord. Sound quality seems good, volume is loud enough that I don't think I'll need to add a sound bar. My only gripe with this set is that the remote isn't quite as responsive as I would like. The rubber buttons don't have a particularly satisfying click and the positioning of the navigation buttons is a bit too low on the remote. On the whole, I am pretty thoroughly impressed with this television and have mounted it in my living room (connected to the kitchen) for peak usage by myself and my family.

Review from The Insiders
Helpful?4MIORSM0V94P13887411620
Mar 6, 2022
Reviewer name: AnotherSamsungFail
1 out of 5 stars
1 out of 5 stars review

Poor quality and app interfacing

Don't rely on it for reliably accessing any streaming apps without failing within 5 minutes and causing endless frustrations. Finally bought a Roku to avoid throwing this tv away and investing in a more reliable brand. As well, Samsung basically requires an account sign up to use the tv. Unnecessary and beyond frustrating to have so many loopholes just to watch tv

Review from Samsung Canada
Helpful?4MIORSM0V94P13887411620
reply from Operations

Hi there, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.