Customer reviews for SAMSUNG 43" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN43TU700DFXZA forGreat value and features
We received our TV and it's better then we thought. For a 65inch TV it was was light, we were able to install it on the wall with minimum difficulty. The picture and sound quality are great. Best TV purchase ever
I love it!
I don't understand the bad reviews I just read. My 65" Samsung is simply the best! Beautiful pictures and all the apps are awesome! Price was right on. I am very happy with my new TV and the Samsung sound bar with subwoofer;)
in-tv apps were difficult to use
[This review was collected as part of a promotion.] all the built in features were clunky and difficult to use compared to other TVs. I couldn't find a way to completely disable them either. Very annoying. I ultimately returned the tv. Don't buy!
jaaaassssshhhhh: Thank you for sharing your review of the Samsung TU7000. I am very sorry that your experience with this TV was less than perfect, and you have decided to return it. Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 6) …and more product, repair, order, and care options ~ Samsung Solutions
Bad quality brightness
[This review was collected as part of a promotion.] although i love getting a smart tv the lighting in the movies is too dark i tried every setting and changed to standard movie all different options and its still dark! i wouldnt buy this tv again'
Jenn: Thank you for purchasing the Samsung TU7000 and for your review. I am very sorry you are viewing scenes that appear too dark. Samsung is aware of the problem, and a new firmware update will be released soon to address this issue. Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit. You may want to enable automatic updates for conveniences. Select Settings > Support > Software Update, then select Auto Update. If you would like to update your software using USB, please check for the latest version at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/ If you need further assistance or have any questions, please contact Samsung Customer Support. 1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
Samsung is the best
Best tv ever . I'm sold !!! I love how I can control my game system with the tv remote . The graphics goes perfect with call of duty modern warefare .
Sound level jumps
I just bought this 70” TU7000 my first Samsung after years with LG. So beyond disappointing and frustrating because everytime I rewind and press play, the volume level jumps, sometimes it's automatically louder and sometimes vice versa.
Glory: I am sorry to hear that you are experiencing volume issues with your TU7000 TV. The inconsistent sound issue is possibly caused by the source. Try auto volume by going to Settings > Sound > Expert Settings > Auto Volume, and turn it on. Should you need further help with this or any issue, please contact Samsung Support and a representative will gladly assist you. 1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
Great picture and features
[This review was collected as part of a promotion.] Love the quick streaming buttons. I wish you could customize them. Unfortunately the voice recognition does not work. Tried a different remote, still does not work. Must be some sort of software issue. Wish I could link it with the rest of my Google products, but ultimately doesn't ruin the overall experience
Hi Xander802, Thank you for your feedback on the Samsung TU7000 TV; we are happy to hear you are enjoying your TV. Samsung Smart TVs let you sync with Google Home, allowing you the convenience of using voice commands for certain functionalities, such as power on/off, volume up/down, channel change, input source change, and playback control. Here is a step-by-step guide for syncing with Google Home: 1) Make sure you have the SmartThings app on your mobile device. Add your TV device to the SmartThings app. 2) Open the Google Home app on your phone. If you do not have the app on your phone, you can search for Google Home in the Google Play Store and download the app. 3) Select the Add button. On the next screen, select Set Up Device. 4) Press on the text under the title Works with Google. Here you will see a list of accounts. Scroll down until you see SmartThings and select it or search SmartThings by pressing the search icon in the top right-hand corner. 5) Once you have selected SmartThings, press the “Sign in with Samsung Account”’ and use the same Samsung Account you used to sign in on the SmartThings app on your mobile. 6) The TV will be added automatically. Please also make sure your TV is running the latest firmware version. Go to: Settings > Support > Software Update. If this does not solve your Google connectivity problems, please call us so we can troubleshoot together. You can contact l us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
Great choice!
i chose this tv as a replacement for a vizio that i had bought just two months earlier. it took forever to register commands from the remote and kept losing wifi connection. i have been very satisfied with this samsung. it has great picture quality, good sound, responds quickly, and i've had zero issues with the wifi connection. one of my complaints about 4k tvs is how dark some shows are, but switching to "movie" mode solved this problem. only thing i wish it would do, but doesn't, is allow me to rearrange or remove apps from the list, so that the ones i use daily are at the beginning of the list, saving me scrolling. i would definitely recommend to friends and family.
Great picture for the Price.
[This review was collected as part of a promotion.] It has an great picture for most anything from Standard cable television viewing to streaming movies to gaming from a console. Only thing I don't like is that it wasn't manufactured with enough RAM or ROM memory for streaming apps. It has very limited space available to download streaming apps.
Amazing picture quality
[This review was collected as part of a promotion.] This is the first 4K TV I've ever owned, or really ever seen, for that matter. Pros: The picture quality is amazing. It makes older movies a completely new experience. Mind blown. I can't imagine what 8K looks like, or why anyone would ever want anything better than 4K, after seeing this picture quality. It has lots of features, too. Easy to pair to a keyboard and mouse. The internet browser is even pretty good, actually. There are plenty of connections, for the average person. The sound isn't what you'd expect to come out of a hifi stereo. No TV will. However, as far as modern TVs go, the sound is as good or better than expected. It pairs nicely with my Samsung phone, too. Oh, did I mention how amazing the picture quality is?!?!? Cons: I've read this complaint several times, while I was researching to buy it. It was really the only recurring complaint I read. But, I decided to take a chance. How bad could it be... Well, it's real. The navigation through any menu is painful. It constantly pauses, causing you to overshoot your selection by repetitively trying to press a button to get it to do something. Then it will "catch up" with all your presses. Just so you can do it all over again to go back. Sometimes, it pauses for 10 seconds or more. But not usually but 0.5-1 second pauses (which is bad enough). Hopefully, they'll come out with a firmware update to fix this. I still don't regret buying it though. The price was in my range, for such a quality TV.