Customer reviews for SAMSUNG 43" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN43TU700DFXZA forVerified Purchase
Very good picture quality. Easy to set up
Great bang for the buck
Awesome as always
I'll say I have 5 samsung tvs, washer/drier, stove, fridge, deep freezer, 5 sound bars and cell phones. This is the second TV I just added to my camper and as always amazing picture and the settings let the 3.1 samsung sound bar rock. Want quality and long life get everything samsung and you'll save tons of cash. Recommend this TV 1000%
Black Screen with no picture - Only 3 months old
[This review was collected as part of a promotion.] For the first 3 months, the product performed flawlessly with a great picture. Now, once the TV is turned on the volume can be heard just like normal but the screen is black. If you look very closely at the screen, you can see a faint outline of what is being displayed on the screen. Overall, very disappointed in this product. Currently working through the warranty process and I am hopeful that Samsung will stand by their product with great customer service and will work to resolve this matter.
Tony929: I am very sorry that you are experiencing issues with your TU7000 TV and have initiated the warranty process. Should you wish to check the status of your repair/exchange, please contact us and reference your service ticket number. You can reach us via any of the following: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Apps go in and out.
[This review was collected as part of a promotion.] The TV has wonderful color, but what is the point of buying a smart tv if the smart features do not work. I couldn't connect with my phone; and, I could not get the apps to work. Finally, one day they just decided to work. During covid a TV is almost essential to get through the day. So sad that I spent so much money for it not to work. I even had support replace the mother board twice.
AG13: I am very sorry that you experienced issues with your TU7000 TV and required warrant service. I understand your disappointment and frustration. Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams. Should you continue to have any issues with your TV, please contact Samsung Customer Support. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Wifi streaming is not good
video quality is not good for streaming. very jittery and cant seem to refresh fast enough. also loses wifi connection on the regular when none of our other devices do. overall, i would recommend a roku streaming tv. samsung still has work. disappointing, as ive been a big fan of samsung in the past
Hot Garbage
This TV is trash. It lasted less than 2 years. I purchased it on 4/9/2022. I use to think Samsung was the best until now. It initially started doing some weird blackout splotches in different sections of the tv. We used a workaround by purchasing a fire stick. Then a line went through the tv that would come and go. We couldn't do anything about that. And now it finally died and it's just flickering on and off. Needless to say, this is my last Samsung.
Only lasted 5 days...
bought the tv on 10/14. stopped working 5 days later. won't power on. standby light blinks every few seconds. went through all troubleshooting steps. warranty claim requiring me to wait 3 days to get it serviced. i like samsung tvs and have had good luck with a few i have owned, but sometimes, things just are lemons. just seems like i should be able to swap it out with another one.
ck00: Thank you for purchasing the Samsung TU7000 TV. I am very sorry that you are experiencing issues turning your TV on. While you are waiting for Samsung Service, you may want to try the following troubleshooting steps: (1) Make sure that the AC power cord is securely plugged in to the TV and the wall outlet. (2) Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red. If it is off, the TV either does not have power, or it is on and the screen is black. If it is blinking, your TV may need service. (3) Try pressing the TV Controller button at the bottom of the TV to make sure that the problem is not with the remote control. (4) If the TV turns on, your issue may be with the remote control I hope this helps. Should you need further assistance even after your service appointment, please contact Samsung Customer Support: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Nice Picture Quality!
[This review was collected as part of a promotion.] I have been wanting a new Smart TV for my bedroom so I can enjoy Netflix up there and also hoping to get rid of my cable bill. The TV was very easy to set up. I currently still have my cable and I was actually surprised the TV remote will control my cable box and I didn't have to do anything special to set it up. I love all the options with this and was surprised with the Samsung TV channels too. There's quite a few I enjoy watching. Another feature I like is that it auto adjusts to the lighting in the room so when I turn the light off at night, it adjusts to compensate for the light being off. The remote has all the necessary buttons on it I need to operate it. The only thing I wished it had that it doesn't is a backlight button so I can tell which buttons are which in the dark. I think I got spoiled with that feature on my cable remote. The colors on all the channels is crisp and clear. The sound is good and never has sounded muffled and is always crisp. I am considering purchasing another one for my spare room because it really is a nice quality TV for the cost.
Expensive way to get 2 AAA batteries
get ready to meet your local samsung support, again, again and again! red dots on the screen within a week, get the screen replaced. now refuses to connect to wifi! switch to using legacy 802.11b. can't connect to smarttthings app! use remote to do setup. can't dowload terms and conditions! congratulations, the only useful thing you have left are the batteries in the remote
msui: I am sorry to hear that you are experiencing multiple issues with your TU7000 even after a service appointment. I understand your disappointment and frustration. You may want to reset your TV to factory settings by going to Settings > General > Reset Additionally, to check your network, please try the following troubleshooting steps: 1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m). 2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.) 3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test 4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again. 5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. For further assistance or service, please contact us via any of the following options: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Stay away from tu 7000
This is one piece of junk, second time around. Television works for two years and then blank screen and main panel needs to be replaced but cost more then the tv itself. Samsung got me twice in the last 4 years, enough already. Be smart and stay away from this model or better yet stay away from Samsung"…….LG looking really good. One year warranty is a joke with this model
Hi there, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.