Customer reviews for SAMSUNG 43" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN43TU700DFXZA forGreat value for a TV of this size. Bad software...
I bought this TV about a couple of weeks ago. I was replacing a very old 46 in. Sony HD tv. I have to say that for the price, this tv offers a very high quality picture. The color accuracy is very good. It is a very good TV overall. The good: - Great picture quality - Excellent connectivity features (Airplay2, use my pc wirelessly with the tv,) - The speakers wont blow you away but they sound very clear. - When I got it to work, the Smart things app is nice since you are able to control the TV with your phone or with Alexa. The bad: - The software of the TV has issues, Issue 1: the time is set to auto but for some reason it changes (weird) by itself to another time which is incorrect, you can easily fix this by setting the time manually, Issue 2: Once you log in to your samsung account and are able to download apps, once you turn off the tv for the day and turn on the tv the next day I was not able to download any new apps. There are a couple of ways to fix this temporarily: 1) Do a soft reset (with your remote (press and hold the power button on the remote until Samsung Tizen is displayed on the tv)) or 2) Unlplug and plug in the tv from the power outlet. (I have the latest software for the tv ver. 1114) all work but I just highly recommend the first option (it is the easiest). I dont mind these issues since they can hopefully be fixed by a sofware update by samsung, plus it is very cumbersome to move a 70 in tv from a second floor apartment. Also the apps once downloaded work great everytime and provide high quality streaming. Smartthings is weird since in the begining I tried to setup the tv via smartthings but was not able. I setup the tv via the remote control updated the tv to the latest firmware and then tried again, I failed. The only way I got it to work is to start the setup from the phone then wait, then start the setup again on my ipad and then wait again ( it asks you for the pin and then you enter it) It is at this point that it also leaves you waiting on the smartthings app on the ipad. Quit the app on the iphone and start the setup again, leave it alone once you enter the pin and hopefully will work. ( i simply noticed that it started working while I was watching a movie and tried the setup again) It could have been a server side issue but now everything is working ( amazon Alexa, remote control on the ipad and on the iphone, etc...) The TV is great, the software just needs better quality testing. Oh and if you are like me and live in an US territory, you will notice that you don't have all the apps that the TV should have on the app store. This can be fixed by resetting the tv, once you are taken to the page to accept the terms and conditions just press (fast forward 2 8 9 rewind) and you can select United States. This will open up the app store for the applications that are missing.
Pretty much the worst tv experience
the good- the bad- darkest picture ever. cant adjust it enough to see people when its a low light setting audio- doesnt stay connected to bluetooth soundbar from same brand picture- randomly has blue light/tint that covers the whole tv. cant read or see anything until it randomly goes away lag- lags like an early 2000's computer with viruses. click any button on the remote and wait 5 seconds or until it spazzes out and goes into a random app or some animal documentary
Bloop: I am very sorry you have experienced multiple issues with your TU7000 TV. I understand your frustration and disappointment. There are several troubleshooting steps you can take to improve your experience. 1) Please be sure to download and install the latest firmware which improves Bluetooth connection and addresses the color glitch issue. Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit. You may want to enable automatic updates for conveniences. Select Settings > Support > Software Update, then select Auto Update. If you would like to update your software using USB, please check for the latest version on the Samsung website Please be sure to reset the TV after it has been updated by either unplugging the AC for 20 seconds (or) pressing and holding the power butting until the TV turns off then back on. 2) To address your lag issue, you may want to run the self-diagnosis tool. This service checks memory and frees up unused cached memory and closes background apps. Go to Settings > Support> Device Care > Start Device Care 3) Samsung is aware of the issue of scenes appearing too dark, and a new firmware update will be released soon to address this issue. Please follow the steps in (1) to keep your firmware current. I hope these tips help. For further assistance, please contact Samsung TV Support at 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
All I will buy from now on are Samsung TV s
[This review was collected as part of a promotion.] I bought this tv becasue I heard you could side load andriod and being PC and Galaxy phone guy this was appealing. I had no idea how much more this tv could do and the features WOW. I use my pc for everything and keep very current with software, hardware and OS and lost interest in TVs years back. If you've never Samsung's HUB then you are in for a treat. Well Done Samsung!
Why must it have 2 legs?
Great TV, but why do all tvs now have 2 legs that are very far apart from each other? We do not have room for a bigger piece of furniture. The TV is less than an inch wider than our old one, but needs a TV stand 4 inches wider, since it changed from a central base to two legs. Is it for increased stability? If it is, Samsung, and all other companies, for that matter, did not think through all the angles. SOME PEOPLE DON'T HAVE INFINITE SPACE! if we get a bigger TV stand, we can't enter the kitchen without going outside. Please stop requiring bigger furniture to fit the same size tv.
Save you time and money.
SAVE YOUR TIME AND MONEY! 3rd time writing this bad review the other two were taken down. Bought this less then two months ago and now it won't turn on. It hardly worked with Alexa and Apple AirPlay. It would only bring up a blank screen when I tried to use them. Picture was decent when it worked. It comes preloaded with a cluster of just junk apps that you will never use. Not worth your hassle or time.
HB00: Thank you for purchasing the Samsung TU7000 TV. I am very sorry that you are experiencing issues turning your TV on. You may want to try the following troubleshooting steps: (1) Make sure that the AC power cord is securely plugged in to the TV and the wall outlet. (2) Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red. If it is off, the TV either does not have power, or it is on and the screen is black. If it is blinking, your TV may need service. (3) Try pressing the TV Controller button at the bottom of the TV to make sure that the problem is not with the remote control. (4) If the TV turns on, your issue may be with the remote control If you have an app that is freezing, not loading, or crashing, you can try cold booting your TV, updating your TV's software, deleting and downloading the app again, and a completing full reset of Smart Hub to correct the issue with the app. You can search online for ‘Samsung Support TSG01003027’ for step-by-step instructions If you need further assistance, please know that Samsung Customer Support is here to help, and can be reached via any of the below options: 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Looks and works good
Ordered in February and delivered mid March. Was concerned with all the bad reviews before tv was delivered. First thing I did was update to new firmware per comments from Samsung. Netflix took about 30 min to work after update. I didn't want to spend a lot so this fit my budget perfectly. Not sure why only two HDMI since last years 7 series had three. Not a big fan of the remote. I prefer the remote that came with the 740d version I also recently purchased. No issues with tv.
Txcoupe, Thank you for your purchase and review. I am glad that you are enjoying it. We value your user feedback on the remote design and HDMI ports and will share it with our product team. If you need further assistance with settings or features, please know we are here to help and can be reached at: 1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. Again, thank you for taking the time to share your positive experience. -Samsung Ambassador
Great picture
picture is awesome. took some getting use to be ause it is so clear. only reason i gave it a 4 star is because of the remote. for some odd reason they did not have it light up. i keep having to turn on the light to use the remote. doesn't that seem odd. even the cheapest of the tv's come with remotes that light up. oh well, the tv was a gift so i can't complain too much lol.
Shame on you Samsung
This TV is the biggest piece of junk and im appalled that Samsung would release a product like this. I started experience issues in less than a year of owning and now not even 4yrs later, the TV stopped working. The night before my wife and I are watching a movie and the next day it doesn't turn on anymore. Screen is black, no sound and sounds like there's a mouse screeching in it when I hit the power button. Appears that the power board has gone out. Totally unacceptable and disappointed that Samsung would release a piece of junk like this. I'll never purchase another TV by Samsung.
Disappointed that Samsung would sell this
This TV was very disappointing. I have owned another Samsung TV that still works 16 years later. I bought this model in 2022 thinking that it would be a good purchase. However, the display has become so dark that it is hard to watch anything. There are 5 round lights in the back screen of this TV but the corners are all dark. A product of such low quality should not have been released to the public.
Verified Purchase
Great
Great TV and a great price