Customer reviews for SAMSUNG 43" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN43TU700DFXZA forVery nice tv
[This review was collected as part of a promotion.] Well overall it's a very nice UHD Crystal display..had a problem running it at 4k with my xbox but instead it wants to run at 1440p which still nice. Would have liked the option to customize the placement of the quick select icons in the home menu..some but not all are capable. Setup is easy and menus easy to navigate. Not bad for the price though. I give this tv a 4/5.
Zero Stars - selling known faulty feature
samsung is selling a tv with a known function issue that dims entire dark scenes. i don't understand why i would not want to see the details. i want to watch the whole movie and not just the light parts. i texted with support and was told "i've checked my resources and see that the tv model that you're referring to has frame dimming technology so whenever a dark frame appears it dims the entire frame instead of that particular area. this is normal functioning with this model tv." it is a known issue but samsung hasn't push some type of update that allows us to shut it off or quit selling a faulty tv. i can't enjoy some of my favorite shows with dark scenes and have watched on my phone. pointless to have 65" tv if it doesnt work. please fix this with an update or quit selling.
Celina: Thank you for purchasing the Samsung TU7000 and for your review. I am very sorry you are viewing scenes that appear too dark. Samsung is aware of the problem, and a new firmware update will be released soon to address this issue. Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit. You may want to enable automatic updates for conveniences. Select Settings > Support > Software Update, then select Auto Update. If you would like to update your software using USB, please check for the latest version at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/ If you need further assistance or have any questions, please contact Samsung Customer Support. 1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
Favorite TV
[This review was collected as part of a promotion.] I cut the cord to my cable 6 months ago, and found that my old "smart" TV wasn't very smart once I started streaming. My Samsung TV is fantastic! The picture is perfect, streaming is super smooth, and sound is great too. I am so happy I spent the extra money for a brand I trust and keeps proving over and over why I love their products. THANK YOU SAMSUNG!!
Good-looking but bloated regret
the visuals and sound are fine. but the main screen is a bloated mess of ads, a confusing user interface, and apps you can't remove. i want a tv that lets me choose what i wish to see on screen. your attempt to make things convenient has resulted in a tv i downright loathe. the remote control is an un-ergonomic disaster. why would you put that many buttons on the controller? i need power, an enter button, and four navigational buttons to move around the screen. there are over 55 buttons, 91% of which i don't use and not one of the ones i use sits in the natural position of my thumb besides the samsung network button. i constantly mis-click and go into things i don't want. i hate this and it's not making my experience better. i would not recommend samsung tvs to anyone as a result.
Slow and archaic for a 2020 television
[This review was collected as part of a promotion.] This product was purchased in March or April of 2020 during the easing of the lockdown. It is extremely slow in response to remote/changing any function. There are only 2 hdmi ports and no Ethernet connection. The only great plus for this set is the picture quality. Excellent, however more settings would have been nice. All in all I think I'll switch back to my 11 year old Sony if I can't exchange this one.
Trey: Thank you for purchasing the TU7000 TV and for your review. Your thoughts regarding the ports available is important to us and will be shared with our internal teams. To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care This service checks memory and frees up unused cached memory and closes background apps. I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options - Samsung Solutions
Good TV, Difficult to navigate
[This review was collected as part of a promotion.] The TV is wonderful, good picture, great sound, and lots of apps. But when I turn it on, it on, it always defaults to an app or something that I have plugged in that I do not want, and I have to navigate to the app that I want. I have also so far been unable to download a couple of apps that I really want installed. And I think there should be more USB ports on it (also need to be more accessible, the back of the TV is hard to access) so that I could have a keyboard plugged in for searches and downloads at the same time that I have my hard drive connected. Still glad that I bought the TV that I did.
BAD BAD BAD
it will not update. i have great wifi. tv shuts on and off by itself. my apps will not work. never had a problem with prior tvs. dont tell me to clean device. will not work properly. it freezes constantly. i just recently purchased this thing. really not a good television. paid arm and leg for this thing.
Great TV with great features
[This review was collected as part of a promotion.] This is a great inexpensive smart TV for my kiddo. He can access all of the streaming services and I'm able to pin lock and set parental controls. Super easy set-up with my Samsung smart phone. Great buy!!!
Great tv, Reasonable price!
[This review was collected as part of a promotion.] Affordable 4K tv. Definitely got my money's worth. Great picture quality and tons of features. Didn't have to break the bank to get this. I love that I can screen share from my phone to the tv. Really enjoy the Samsung tv plus feature. Get a bunch of free channels. 10/10 highly recommend!
Glitchy
this tv hasn't worked well at all and i've only had it for 2 weeks. expected a brand new tv to work amazing for at least that amount of time. periodically won't load my apps, like hulu for example, and makes me reset my tv in order to get any of them to work, which in turn makes me have to re-enter all my info. shuts off randomly and wont turn back on for 10 min. screen flickers on certain apps/channels and wont ever go away. the color of everything on the screen turned green for a whole day, nothing fixed it until it just stopped the next day. the list goes on and on, definitely disappointed.
Sydney, I am sorry that you experienced multiple issues with your TU7000 4K Smart TV. If your TV has recently auto-updated its firmware, several of these issues should have been fixed (i.e., the color glitch your experienced). After the update is installed the TV will shut down and restart. Once the TV restarts, press and hold the Power button until the TV turns off and back on. If your TV is still flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Ambient Light Detection, Power Saving Mode, Motion Lighting, or Contrast Enhancer. Settings > General> Eco Solution> Ambient Light Detection Settings > General> Eco Solution> Power Saving Mode Settings > General> Eco Solution> Motion Lighting Settings > Picture > Expert Settings > Contrast Enhancer Run Picture Test. When the tested image quality is normal, check the signal of the connected device. Settings > Support > Device Care > Self Diagnosis > Picture Test I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support: 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions