Customer reviews for SAMSUNG 43" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN43TU700DFXZA for55" Class TU700D Crystal UHD 4K Smart TV (2020)
[This review was collected as part of a promotion.] 55" Class TU700D Crystal Smart TV is a great upgrade from my old TV in size, picture quality, sound, and smart options. Remote functions are great and syncing to phone and internet was super easy. I would recommend this TV to a friend.
Great TV overall
i really like this tv. the picture quality is great. its sturdy (but also a bit heavy) and my kitty cant push it off its stand. i love the built in streaming, but was disappointed that some of my favorite apps (crunchyroll in particular) werent on the store to download. i can use apple airplay to cast to the tv so that makes things easier. the tv is also lacking a sleep timer and i use those alot since i like background noise when i fall asleep. the best it can do is an auto-off timer with a minimum of 4 hours. those are easily forgotten though, when i play my switch on this lovely screen
Overall Good Product
[This review was collected as part of a promotion.] Clear picture, great screen size for details and reading the guide, and nice selection of handy channels and apps. I love that this TV provides me with a tv guide not only for my antenna tv programs but also for the Smart TV channels. A quick press of a button for apps like Netflix, Hulu, Prime, Tubi, etc. I appreciate the thoughtfulness that went into this TV. Such as when I press the remote to turn the TV off, the pictures closes and the sound lowers to off. The remote has numbers, a tv guide button, and a back button along with many other features. I suggest the remote have a backlight for use during the night or while watching a movie in the dark.
Sound is low and picture quality could be better
[This review was collected as part of a promotion.] Not enough connections compared to old lcd tv. Sound is lower than old lcd tv. TV gets a bad glare if sun shines through window or if you turn a light on. Disney plus downloaded and the picture is extremely dark to any other app. Works great if you use a laptop to stream Disney plus and connect to tv. Other than that the tv is good. Only other thing I dont like about it is it tries to turn other devices on that are hooked up to it by itself.
Heavytech: Thank you for purchasing the TU7000 TV and for your review. Your thoughts regarding the number of connections & sound compared to your older TV is important to us and will be shared with our internal teams. I am very sorry to hear that your apps are not working properly. Please check your network connection. When the network speed is slow, the app may not work, or its image quality may be poor. If you have an app that is freezing, not loading, or crashing, you can try cold booting your TV, updating your TV's software, deleting and downloading the app again, and a completing full reset of Smart Hub to correct the issue with the app. If other devices are turning on, your TV may be sending a CEC command to turn the last HDMI source on. You can disable the CEC by going to Settings > General > External Device Manager > Anynet+ (HDMI-CEC) = off I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support: 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) On the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
This was a nice upgrade, but...
[This review was collected as part of a promotion.] My TV that was almost fifteen years old was compatible with Alexa through my Firestick, and I thought this TV would be compatible automatically with Alexa without the Firestick since it is a much newer smart TV. It is almost unnecessary to have the Firestick connected, since this TV includes apps such as Netflix, Hulu, and others that can be downloaded from the app store. However, the app store for this TV does not include the Alexa app that troubleshooting sites have recommended for pairing your Alexa voice control device. The remote does not have a voice control feature either. I wish there was a way to adjust the bottom legs that hold the TV upright as well, because if they were flat, my TV would be able to fit where the old TV fit. We measured before purchasing the TV to ensure it would fit in this space, but nothing was there to warn buyers of the added inches from the legs if you are not mounting this TV to a wall. Overall for the price paid and year of the TV, I expected more features. It is a larger display that is more clear than our last model which is nice.
Not bad for the price, but no Hulu App
the image quality is good for the price. the overall experience is good. but we mostly use streaming services. i had a 42" samsung before, that didn't have the hulu app available. we bough this one because it had the app logo in the box, instead of other brand of similar quality and price. for our surprise, it had almost all the apps we use, except hulu. we have the app on our phones and tables and we can stream it to the tv, but the whole idea on buying this tv was not having to do that. other than that, i wish it had some analog connection for dvd players and audio receivers. it only has 2 hdmi and one audio (optical) 1 usb port and one lan port.
Javier: Thank you for your review of the TU7000 TV. I am very sorry to hear that you are not able to find the Hulu app. First, please make sure you are running the latest firmware version (ver 1401.7) Software updates are regularly released for Samsung products. If possible, you should always update to the latest version to make sure that your device is the best it can possibly be. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to Settings>Support>Software Update Both the current version and new version number will be displayed. The current version is what your TV is using and the new version is the latest update. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit. You may want to enable automatic updates for convenience by selecting > Auto Update. If your app is not available on the home screen, you can search for it and install it. - Press Home, then select the Apps icon - Navigate to the top and select the Search icon (magnifying glass) - Type Hulu in the search bar and install the app Note: You may need to cold reboot the TV for Hulu to load this version (5.3.262) To cold reboot the TV: While the TV is on, press and hold the power button on the remote until the TV turns off and then back on. Release the power button. I hope this helps. For further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Interface Could be Better
i love the picture since that was the mail reason purchased the tv. the only issue is the interface it lags, i had to search for the apps i wanted, was unable to remove apps the tv came with enough though i wasn't going to use them. our 1st tv was a roku which was very easy to use compared to samsung they just had a terrible picture.
Best apple compatible tv!!
Being able to send what I'm doing on my iOS devices to the tv is awesome! The 58” smart 4K UHD is absolutely stunning, and has the whole apple app lineup I use daily! Even has the ability to use more than one Bluetooth speaker! Honestly a great tv! Iwish there was crunchtroll in your AppStore, and maybe make connecting to Remote Desktop easier please. Other than that, great job!
Hi Codi-Ray, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TV!
Nice Tv..
i have all samsung tvs in my house. from 40-82inch. i love the product. i purchased this replace a 8 year old 42. the picture quality is very nice. the set up for everyhing was extremely easy except airplay. i spent 2 hrs trouble shooting and finally got it to work by unplugging from the wall. nowhere did i find that suggestion online. the worst part about this tv is the remote and commuicating with the apps. its super slow and delayed. its extremely frustrating. i dont really want to return a 50 inch tv, but its like using dial up internet. its a 3-4 second delay on everything. the firmware is up to date. im at a loss at the moment
Bziz: Thank you for sharing your review of the TU7000 TV. I am sorry that you are experiencing some delayed response when navigating with your remote. To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care This service checks memory and frees up unused cached memory and closes background apps. You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds until your TV turns off and back on again. I am glad to hear that you have the latest firmware update. You may want to enable automatic updates for convenience by selecting > Auto Update. Should you need further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Excellent color/clarity
[This review was collected as part of a promotion.] We bought this TV for my 90 year old mother whose vision has declined significantly, it is the 3rd TV we tried. The brightness, vibrant colors and clear picture are excellent and has made her life a lot easier. Although she will never use many of the features this TV offers, it has been a great investment!