Hello, Thank you for taking the time to connect with us, and we’re glad to see that you love the appearance of the microwave! We would like to apologize for any inconvenience or frustration this unit has caused. This is not the experience that we expect or wish for our consumers. We highly recommend taking advantage of your warranty by scheduling service which you can do by either calling 1-800-432-2737 or by visiting this website: https://www.geappliances.com/ge/service-and-support/service.htm Additionally, an agent has reached out to you via email to gather more information about this situation. Please respond at your earliest convenience and we will be happy to assist you. We hope this helps, and we hope to hear from you soon. Best regards, Matthew@GEA

Hello, We’re so happy to hear that you’ve been enjoying your new microwave and that you’ve found it easy to use. We love the weight and time defrost feature. You just have to enter the weight of the food, and the oven automatically sets the optimal defrosting time and power level. We’re sure that you’ll continue to get many years of excellent use from this magnificent microwave and we truly appreciate you taking the time to leave us your review. -Charlie@GEA

We want to help out with your microwave not operating properly. We recommend getting one of our approved technicians out for diagnostics. You can do so by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm