We want to help out with your microwave no longer heating properly. We recommend trying an electronic reset, which can be done by removing the power cord for 2-3 minutes then plugging it back in. If you are still experiencing issues, we recommend getting in touch with our service team for assistance. You can do so by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm

Hi there! We're so sorry to hear this. This is definitely not the quality that we expect here at GE Appliances, and we truly apologize for the inconvenience. In this case, we would recommend taking advantage of the one-year manufacturer's warranty and scheduling a service appointment with GE Appliances Factory Service Team. We are confident they would be able to provide a resolution on this for you. You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm We hope this helps. Thanks again for your review! -Devin@GEA

We are more than happy to provide guidance with your microwave. The control panel on this microwave is not backlit so it is normal for it to not light up when a button is pressed. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review.