Hello, Thank you for taking the time to connect with us, and we’re glad to see that you love the appearance of the microwave! We would like to apologize for any inconvenience or frustration this unit has caused. This is not the experience that we expect or wish for our consumers. We highly recommend taking advantage of your warranty by scheduling service which you can do by either calling 1-800-432-2737 or by visiting this website: https://www.geappliances.com/ge/service-and-support/service.htm Additionally, an agent has reached out to you via email to gather more information about this situation. Please respond at your earliest convenience and we will be happy to assist you. We hope this helps, and we hope to hear from you soon. Best regards, Matthew@GEA

Oh no! We are extremely sorry that your microwave stopped working after only 9 months of use. This is not normal operation and is definitely not the experience that we strive for. We recommend scheduling service with one of our certified technicians to get this issue properly diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm Thank you for choosing GE Appliances for your home, and we are confident that our technicians will get your microwave back up and running as quickly as possible! - Adrian@GEAppliances