We're sorry to hear this, since we'd expect you to enjoy an effective clean with our products. We can assure you that our Heavy Duty Dry cloths are designed to trap + lock 2X more dirt, dust, and hair. We'd be happy to look into this further for you, so please give us a call at (800) 214-8734 when you have a chance.

We're always happy to hear from our consumers, thanks, Lizzy, for sharing your thoughts regarding your Swiffer Sweeper Heavy Duty Dry Floor Cleaner Cloths. Please know, our Quality Team assures us that each Cloth is made to the standard we expect, so we only expect you'll be fully satisifed with your purchase's performance. Our Team shares that the Heavy Duty Cloth may appear less dense in parts; however, the performance is not impacted. These 'gaps' are part of the design, allowing for debris to be caught and kept in the mop. Know we're here, and happy to help as best we can. Our number is 1 (800) 214-8734; call us any Monday through Friday, from 9 AM to 6 PM, EST.

Thanks, Tony, for reviewing your Swiffer Sweeper Heavy Duty Dry Floor Cleaner Cloths. We're confident your package of Cloths met our high standards, thanks to the hard work of our Quality Team, who makes sure everything is sent your way in the best condition possible. It may help to know that every cloth works best on smooth surfaces. Each Cloth is designed to lock in dust, dirt and hair, but it’s not intended to clean clumps of hair or whole pieces of things such as cereal, off the floor. Need more help? We're here weekdays from 9 AM to 6 PM, EST. Dial 1 (800) 214-8734 for more help.