We're sorry that this has been your experience. We'd expect our Heavy Duty Dry cloths to provide a great clean, since they feature 2X more Trap + Lock of dirt, dust, and hair. Your satisfaction means everything to us, and we'd be happy to learn more and see how we can best help. Please give us a call at (800) 214-8734 when you have a chance.

We're sorry to hear this, Steve, and want to assure you that we have many quality checks to ensure you get the best. If you haven't already, we recommend to align the edges of the fold to the edge of the mop head. This will ensure that the cloth fits in the grippers on both sides of the sweeper head. Once that's done, make sure the cloth is tucked into all of the grippers on both sides of the sweeper head. We'd like to get more information to help, as well as share your experience with our Quality Team. When you have a chance, please get in touch with us at (800) 214-8734.