We're sorry you had that experience. While our Swiffer Sweepers are aces at Swiffering up dust, dirt and hair. But it's not intended to clean clumps of hair or whole pieces of things such as cereal. For best results, use the sweeper on a smooth surface. For the best results use it on a smooth surface. Give us a call at (800) 214-8734, if we can answer any questions or help you further.

We expect the pads to stay attached to the head to make cleaning a breeze, so we're disappointed to hear this, Sue! We'd like to learn more about this to see how we can help, if you'll give us a call at: (800) 214-8734 when you have a chance! - The Swiffer Team

Thanks for your review, JC. If you ever have any questions we can answer, please feel free to give us a call at (800) 214-8734. We're here for you.