We're very sorry you had this experience. We want cleaning to be a breeze with your Swiffer Sweeper. And we have many quality steps in place to make sure your products are in great condition. We're sorry this instance didn't measure up to our standards. Please give us a call at (800) 214-8734, so we can find out more about your cloths, and help you further.

Quality is really important to us, and our team has done lots of testing to make sure the Sweeper is sturdy, to get the job done, so we hate to hear this, Caren! We're always here to help, so if you want to share more about this, just give us a ring at: (800) 214-8734 - The Swiffer Team

We're sorry you had that experience. While our Swiffer Sweepers are aces at Swiffering up dust, dirt and hair. But it's not intended to clean clumps of hair or whole pieces of things such as cereal. For best results, use the sweeper on a smooth surface. For the best results use it on a smooth surface. Give us a call at (800) 214-8734, if we can answer any questions or help you further.

We never want to leave you feeling disappointed! The Heavy Duty Dry cloths have 2x More Trap + Lock of dirt, dust, and hair, so we’re sorry to hear this hasn’t been your experience. We’d like to learn more and help, so please give us a call at (800) 214-8734.